Oona Moore
Lakeland,FL
Summary
Results-driven insurance professional ready to bring claims management expertise to new role. Proven ability to analyze information, make sound decisions, and ensure optimal outcomes. Highly valued for teamwork, adaptability, and delivering results. Possesses skills in conflict resolution, claims analysis, and effective communication.
Overview
9
9
years of professional experience
Work History
Insurance Claims Representative
GEICO
06.2020 - Current
- Provides exceptional customer service to policyholders, addressing concerns and answering questions throughout the claims process.
- Manages a high volume of claims, ensuring accurate documentation and prompt processing.
- Maintains strong working relationships with fellow team members, fostering a supportive environment that promotes productivity.
- Maintains a strong knowledge of industry regulations, ensuring compliance in all claims management activities.
- Enhances organizational skills through effective multitasking and prioritization of daily responsibilities.
- Collaborates with internal departments and external parties to resolve claims.
Manager
Hand's Produce
01.2016 - 06.2020
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Recorded inventory sales into organization's weekly income report
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Set and managed schedules to give proper coverage to required areas and meet customer service demands
- Achieved significant cost savings by evaluating suppliers to assess quality, timeliness and compliance o deliveries, maintain tight cost controls and maximize business operational efficiency
Education
High School Diploma -
Auburndale High School
Auburndale, FL06-1993
Skills
- Claims investigation
- Assertiveness
- Policy interpretation
- Insurance claims review
- Documentation review
- File management
Timeline
Insurance Claims Representative
GEICO
06.2020 - Current
Manager
Hand's Produce
01.2016 - 06.2020
High School Diploma -
Auburndale High School
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