Angelo Santos
Reno,NV
Summary
Experienced in assembling carts and selecting instruments and supplies for procedures. Competent in performing and documenting test results, restocking supplies and managing records. Focused on working quickly and accurately to maintain efficient facility operations.
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated One year of management performance.
Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills.
Overview
10
10
years of professional experience
Work History
Broker
ITS Logistics
09.2024 - Current
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Enhanced brokerage reputation, consistently delivering exceptional client service and transparent communication.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
- Recorded supporting documentation for phone calls and written correspondence.
Sterille Processing
Renown
06.2023 - 09.2024
- Improved patient safety by ensuring all surgical instruments were properly sterilized and assembled.
- Maintained a clean and organized work environment for efficient processing of medical equipment.
- Reduced the risk of infection by strictly adhering to established guidelines for decontamination procedures.
- Enhanced department efficiency with thorough inspection and functionality testing of surgical instruments.
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Recorded supporting documentation for phone calls and written correspondence.
Area Manager
Walmart
03.2022 - 04.2023
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Service Technician
Walmart
01.2022 - 03.2022
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
Forklift Merchandising
Sams Club
11.2020 - 01.2022
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
Warehouse Forklift Operator
Walmart Distribution Center
05.2015 - 11.2020
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
- Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Education
Under Graduate - Culinary Arts
Truckee Meadows Community College
Reno, NVHigh School Diploma -
North Valleys High School
Reno, NV04.2014
Skills
- Patient Care Standards
- Parts Replacement
- Sterilization Procedures
- Computerized Tracking
- Talent Review
- Manage Contracts
- Heavy Equipment Operation
- Shipping and Receiving
Timeline
Broker
ITS Logistics
09.2024 - Current
Sterille Processing
Renown
06.2023 - 09.2024
Area Manager
Walmart
03.2022 - 04.2023
Service Technician
Walmart
01.2022 - 03.2022
Forklift Merchandising
Sams Club
11.2020 - 01.2022
Warehouse Forklift Operator
Walmart Distribution Center
05.2015 - 11.2020
Under Graduate - Culinary Arts
Truckee Meadows Community College
High School Diploma -
North Valleys High School
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