Angelo Silano
Middlefield,CT
Summary
Results-driven Fleet Management Specialist with expertise in fleet maintenance and logistics. Streamlined operational processes to ensure compliance with safety regulations. Managed customer inquiries and resolved complaints effectively, enhancing customer retention through strong communication and teamwork.
Overview
36
36
years of professional experience
Work History
Fleet Asset Specialist
Amazon
Wallingford, Connecticut
05.2021 - Current
- Ensured timely vehicle repairs and maintenance through coordination with technicians.
- Resolved customer complaints quickly, contributing to high retention rates.
- Prepared detailed service orders, ensuring all relevant information was included.
- Entered service requests accurately into systems for reliable tracking.
- Managed inquiries from customers, delivering precise service information efficiently.
- Updated customers regularly on service progress and estimated completion times.
- Organized comprehensive records of customer interactions and service history for easy retrieval.
- Facilitated training sessions for new employees on effective communication strategies.
Transportation Driver
Amazon
Wallingford, Connecticut
10.2017 - 05.2021
- Executed dock operations by switching trailers and equipment to and from docks.
- Utilized GPS navigation for efficient route planning during trailer transport.
- Performed daily pre-trip inspections on assigned equipment prior to departure.
- Maintained communication with dispatch office regarding load status or schedule changes.
- Strictly adhered to driving rules set by state highway department to ensure compliance.
- Initiated yard checks to maintain organization of inbound and outbound dock areas.
- Managed traffic flow within the yard, enhancing overall operational efficiency.
- Assisted in training new drivers on operational procedures and safety regulations.
Warehouse Lead
Amazon
Wallingford, Connecticut
11.2015 - 10.2017
- Directed warehouse operations to enhance efficiency in daily workflows.
- Streamlined inventory management through effective stock replenishment.
- Implemented effective shipping and receiving procedures to maximize efficiency.
- Oversaw equipment performance monitoring, scheduling required maintenance proactively.
- Educated new employees on safety protocols and proper equipment handling.
- Coordinated cargo unloading with team to ensure safe transportation.
- Facilitated communication between teams to align on operational policies.
- Ensured a clean, organized workspace adhering to safety regulations.
Manager Director
SDI Consulting
Oxford, Connecticut
03.2010 - 10.2015
- Cultivated client relationships through effective communication, enhancing satisfaction and retention.
- Directed recruitment, hiring, and training of new staff to strengthen team capabilities.
- Led strategic planning initiatives focused on improving client engagement levels.
- Oversaw team collaboration, ensuring alignment with project timelines and client objectives.
- Negotiated vendor contracts to obtain essential services and materials efficiently.
- Developed comprehensive consulting frameworks for streamlined project management processes.
- Conducted regular team meetings to monitor progress and address issues proactively.
Private Security Contractor
Self-employees
Trumbull, Connecticut
05.2000 - 01.2014
- Conducted comprehensive security assessments for clients and properties, ensuring tailored security solutions.
- Assessed risks to personnel and resources, implementing preventative measures to enhance overall security.
- Access control systems managed to uphold security in restricted zones.
- Surveillance equipment monitored for timely detection of threats.
- Provided on-site support during major events, contributing to increased safety and risk mitigation.
- Collaborated on the creation and execution of security policies.
Restaurant General Manager
Lanza's Restaurant & Capri Lounge
Ansonia, Connecticut
10.2009 - 02.2012
- Directed daily restaurant operations, achieving smooth service delivery and customer satisfaction.
- Supervised staff training in food preparation and customer service to enhance service quality.
- Crafted staff schedules to align labor resources with peak service times.
- Managed inventory control, including ordering supplies and maintaining stock levels.
- Conducted regular operational meetings with staff to identify challenges and improve team communication.
- Promoted a collaborative work atmosphere through team-building activities and mentorship programs.
- Acknowledged staff achievements to motivate performance and instill accountability.
- Organized special events and catered services tailored to client requirements.
Restaurant Owner
Hotshots Bar & Grille 2
Newtown, Connecticut
04.2003 - 10.2009
- Executed daily operations of the restaurant, focusing on efficiency and customer satisfaction.
- Implemented menu development strategies to improve guest experience.
- Led staff recruitment, training, and evaluations for skill enhancement.
- Managed inventory control processes and ensured timely ordering of supplies.
- Directed marketing activities to boost brand visibility among target audiences.
- Maintained compliance with health regulations in food service practices.
- Handled customer feedback actively to improve service quality.
- Organized special events, ensuring seamless execution and increased patron engagement.
Construction Project Manager
Silano Development
Oxford, Connecticut
04.1999 - 06.2003
- Ensured timely completion of construction milestones by managing project schedules effectively.
- Completed projects within budget and on time through strategic planning.
- Coordinated with subcontractors to ensure adherence to quality standards, enhancing overall project integrity.
- Monitored project progress and enforced quality control standards to maintain project specifications.
- Conducted thorough site inspections to assess progress and maintain safety regulations.
- Proactively addressed potential challenges by implementing risk management strategies.
- Facilitated discussions with clients on progress updates and design modifications to align project expectations.
- Compiled daily work-site reports alongside weekly invoices and payroll requirements.
Security Manager
Seagrape Cafe
Fairfield, Connecticut
07.1994 - 02.2000
- Developed and implemented robust security protocols to enhance safety of patrons and employees.
- Monitored surveillance systems actively detecting any suspicious activities.
- Trained staff on emergency response protocols and safety measures to improve readiness and compliance.
- Formulated and enforced security policies safeguarding confidential data.
- Implemented access control measures for sensitive areas within the cafe.
- Led a team of security officers in monitoring CCTV and responding to alarms, ensuring swift incident management.
- Controlled physical access, granting entry solely to authorized individuals.
- Conducted site patrols by foot and vehicle, providing visible crime deterrence.
Heavy Equipment Operator
Silano Development
Oxford, Connecticut
01.1990 - 04.1999
- Operated bulldozers, excavators, and backhoes to successfully complete various construction projects.
- Oversaw daily operations of heavy equipment fleet, implementing troubleshooting strategies to minimize downtime.
- Performed regular maintenance on heavy machinery to guarantee optimal functionality.
- Conducted inspections on machinery before operation, identifying potential hazards early.
- Complied with safety protocols during all heavy equipment operations.
- Collaborated with site supervisors to streamline equipment logistics and enhance workflow.
- Managed loading and unloading of construction materials including sand, gravel, and asphalt.
- Completed comprehensive inspection reports after each shift in accordance with company standards.
Education
High School Diploma -
Saint Josephs
Trumbull, CT05-1991
Skills
- Fleet maintenance planning
- Fleet inventory management
- Logistics management expertise
- Asset management oversight
- Asset security management
- Maintenance scheduling
- Compliance with safety standards
- Data integrity verification
- Cash flow analysis
- Negotiation with suppliers
- Productivity optimization
- Analytical problem-solving
- Problem-solving techniques
- Ability to multitask effectively
- Interpersonal communication
- Collaborative teamwork skills
- Complaint resolution
Timeline
Fleet Asset Specialist
Amazon
05.2021 - Current
Transportation Driver
Amazon
10.2017 - 05.2021
Warehouse Lead
Amazon
11.2015 - 10.2017
Manager Director
SDI Consulting
03.2010 - 10.2015
Restaurant General Manager
Lanza's Restaurant & Capri Lounge
10.2009 - 02.2012
Restaurant Owner
Hotshots Bar & Grille 2
04.2003 - 10.2009
Private Security Contractor
Self-employees
05.2000 - 01.2014
Construction Project Manager
Silano Development
04.1999 - 06.2003
Security Manager
Seagrape Cafe
07.1994 - 02.2000
Heavy Equipment Operator
Silano Development
01.1990 - 04.1999
High School Diploma -
Saint Josephs