Angelo Tsirigotis
Plano,TX
Summary
My employment experience is mostly in customer technical support within a wide spectrum from technology to pharmaceutical. My deep interest in technology and medicine has allowed me to pursue a bachelor’s in information technology and six consecutive years of post-baccalaureate classes in science and math with a concentration in inorganic and organic chemistry, biochemistry, microbiology, genetics, and physics. With this experience I can quickly adapt to various training and work settings. And use my skills that I have acquired in my employment as well as academics, research, technical and clinical writing, presentations, and clinical labs to complete any task within a timely manner. In addition to the skills mentioned I am also dependable with minimal absenteeism and flexibility, strong interpersonal and collaborative skills.
Overview
16
16
years of professional experience
Work History
Flight Attendant Trainee
Delta Air Lines, Inc
Atlanta, GA
03.2024 - 04.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- ·Knowledgeable with cabin & galley features, passenger seating, and exits (doors and windows) on the A220, A319/320/321, A330/350, 717,737,757,767
Specialist II
Cencora formerly AmerisourceBergen/ICS
01.2012 - 01.2023
- Activities include but are not limited to the following responsibilities: purchasing, inventory, distribution and record keeping for medications for the Pharmacy Department, initiating purchase orders for pharmaceuticals and supplies, receiving and distribution of supplies, processing purchase requisitions
- Communicate directly with hospital and clinic staff for setup and maintenance of account.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
Medcial Scribe
Baylor Scott & White Emergency Hospital/Proscribe
Grand Prairie, TX
01.2020 - 10.2022
- Accompanied physicians through day in fast-paced, stressful environments.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
Team Lead Technical Support
Apple, Inc/Volt Workforce
01.2008 - 01.2011
- Trained new and existing team members by relaying information on new products, and company procedures for support.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Education
Post Baccalaureate Studies - Pre-Medicine Biology
Collin County Community College District
Plano, TXPost Baccalaureate Studies - Pre-Medicine Chemistry
University of North Texas
Denton, TXMaster in Public Health - Health Administration
American Public University System
Charles Town, WV05.2026
Bachelor of Science - Information Technology
American Public University System
Charles Town, WV05.2015
Skills
- Technical Team Lead
- Technical Writing
- Proficient with Picis and Epic EMR, physician dictation, medical terminology
- Proficient in Windows, and OS/2 Microsoft Suite, Salesforce, SAP, and Oracle
- Knowledgeable with emergency department (ED) procedures
- Emergency Response
- Idea Development and Brainstorming
- Logistics Coordination
- Issue Research
- Quantitative skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Supply Management
- Analytical Thinking
- Data Analysis
- Process Analysis
Contact Info - Linkedin
https://www.linkedin.com/in/angelo-tsirigotis-a2497692/
Timeline
Flight Attendant Trainee
Delta Air Lines, Inc
03.2024 - 04.2024
Medcial Scribe
Baylor Scott & White Emergency Hospital/Proscribe
01.2020 - 10.2022
Specialist II
Cencora formerly AmerisourceBergen/ICS
01.2012 - 01.2023
Team Lead Technical Support
Apple, Inc/Volt Workforce
01.2008 - 01.2011
Post Baccalaureate Studies - Pre-Medicine Biology
Collin County Community College District
Post Baccalaureate Studies - Pre-Medicine Chemistry
University of North Texas
Master in Public Health - Health Administration
American Public University System
Bachelor of Science - Information Technology
American Public University System