Angelo Tsirigotis
Plano,TX
Summary
My employment experience is mostly in customer technical support within a wide spectrum from technology to pharmaceutical. My deep interest in technology and medicine has allowed me to pursue a bachelor’s in information technology and six consecutive years of post-baccalaureate classes in science and math with a concentration in inorganic and organic chemistry, biochemistry, microbiology, genetics, and physics. With this experience I can quickly adapt to various training and work settings. And use my skills that I have acquired in my employment as well as academics, research, technical and clinical writing, presentations, and clinical labs to complete any task within a timely manner. In addition to the skills mentioned I am also dependable with minimal absenteeism and flexibility, strong interpersonal and collaborative skills.
Overview
16
16
years of professional experience
Work History
Flight Attendant Trainee
Delta Air Lines, Inc
03.2024 - 04.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- ·Knowledgeable with cabin & galley features, passenger seating, and exits (doors and windows) on the A220, A319/320/321, A330/350, 717,737,757,767
Specialist II
Cencora formerly AmerisourceBergen/ICS
01.2012 - 01.2023
- Activities include but are not limited to the following responsibilities: purchasing, inventory, distribution and record keeping for medications for the Pharmacy Department, initiating purchase orders for pharmaceuticals and supplies, receiving and distribution of supplies, processing purchase requisitions
- Communicate directly with hospital and clinic staff for setup and maintenance of account.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
Medcial Scribe
Baylor Scott & White Emergency Hospital/Proscribe
01.2020 - 10.2022
- Accompanied physicians through day in fast-paced, stressful environments.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
Team Lead Technical Support
Apple, Inc/Volt Workforce
01.2008 - 01.2011
- Trained new and existing team members by relaying information on new products, and company procedures for support.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Education
Post Baccalaureate Studies - Pre-Medicine Biology
Collin County Community College District
Plano, TXPost Baccalaureate Studies - Pre-Medicine Chemistry
University of North Texas
Denton, TXMaster in Public Health - Health Administration
American Public University System
Charles Town, WV05.2026
Bachelor of Science - Information Technology
American Public University System
Charles Town, WV05.2015
Skills
- Technical Team Lead
- Technical Writing
- Proficient with Picis and Epic EMR, physician dictation, medical terminology
- Proficient in Windows, and OS/2 Microsoft Suite, Salesforce, SAP, and Oracle
- Knowledgeable with emergency department (ED) procedures
- Emergency Response
- Idea Development and Brainstorming
- Logistics Coordination
- Issue Research
- Quantitative skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Supply Management
- Analytical Thinking
- Data Analysis
- Process Analysis
Contact Info - Linkedin
https://www.linkedin.com/in/angelo-tsirigotis-a2497692/
Timeline
Flight Attendant Trainee
Delta Air Lines, Inc
03.2024 - 04.2024
Medcial Scribe
Baylor Scott & White Emergency Hospital/Proscribe
01.2020 - 10.2022
Specialist II
Cencora formerly AmerisourceBergen/ICS
01.2012 - 01.2023
Team Lead Technical Support
Apple, Inc/Volt Workforce
01.2008 - 01.2011
Post Baccalaureate Studies - Pre-Medicine Biology
Collin County Community College District
Post Baccalaureate Studies - Pre-Medicine Chemistry
University of North Texas
Master in Public Health - Health Administration
American Public University System
Bachelor of Science - Information Technology
American Public University System