Angelo Vilchez
Doha,DA
Summary
Energetic and reliable professional with high attention to detail and strong command of food preparation safety. Expertly supports servers through high-volume shifts and caters to guest needs. Frequently commended for reliability and initiative.
Overview
2
2
years of professional experience
1
1
Certification
Work History
F&B Captain
Saint Regis Marsa Arabia Resort and Private Residences
Doha
07.2023 - Current
- Monitored cash handling procedures to ensure accuracy in financial transactions and secure a professional daily financial report.
- Supervised and monitored all F&B staff to ensure efficient service delivery that consequently achieved high standard of service and guest satisfaction.
- Ensured that all food safety, sanitation and hygiene standards were met in accordance with company policies.
- Worked closely with other departments such as housekeeping and security for smooth operations. Ex: Making the floor and work area being clean as soon as possible and preventing any security situation go further than it should be.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Schedule staff shifts according to operational requirements while considering individuals' availability.
Restaurant Waiter
Saint Regis Marsa Arabia Resort and Private Residences
Doha
10.2022 - 07.2023
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Took accurate food and drink orders, using a POS ordering software system.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Checked on guests during meals to ensure satisfaction with each course.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
Butler Training Service - Hospitality
Saint Regis Marsa Arabia
08-2024
Psychology bachelor's degree -
Universidad Privada del Norte
12.2021
High School "Bachillerato" Diploma -
Santa Teresa del Niño Jesus
12.2014
Skills
- Staff Supervision of 8 to 14 servers
- Guest Services for High End Customers
- Order Management for Luxury Hotels
- Food safety knowledge
- Worker Training
- Complaint Handling
- Schedule Coordination
- Beverage knowledge
- Inventory Control
- Reliability
Languages
Spanish
First Language
English
Proficient (C2)
C2
Certification
- Food Safety Certificate
- Butler Training Certificate
- HACCP Knowledge Certificate
- Coaching Certificate
- C2 Proficient English Knowledge
Timeline
F&B Captain
Saint Regis Marsa Arabia Resort and Private Residences
07.2023 - Current
Restaurant Waiter
Saint Regis Marsa Arabia Resort and Private Residences
10.2022 - 07.2023
Butler Training Service - Hospitality
Saint Regis Marsa Arabia
Psychology bachelor's degree -
Universidad Privada del Norte
High School "Bachillerato" Diploma -
Santa Teresa del Niño Jesus
Similar Profiles
Cedric AppaduCedric Appadu
Bakery Supervisor and Cook at JW Marriott Mauritius Resort ( Ex The Saint Regis)Bakery Supervisor and Cook at JW Marriott Mauritius Resort ( Ex The Saint Regis)
Johnnie Garcia IIJohnnie Garcia II
Engineer at St. Regis ResidencesEngineer at St. Regis Residences
Kenyia HurstonKenyia Hurston
Residential Concierge at The St. Regis Residences, RyeResidential Concierge at The St. Regis Residences, Rye