Angelo Walters
Anchorage,AK
Summary
Customer-focused Guest Services Worker with experience in managing reservations, handling customer inquiries, and providing personalized guest experiences. Strengths include problem-solving abilities, strong communication skills, and an understanding of hospitality industry standards. Previous role involved enhancing overall guest satisfaction by effectively addressing concerns and implementing feedback-driven improvements.
Overview
8
8
years of professional experience
Work History
Guest Services
Georgia Aquarium
Atlanta, GEORGIA
11.2024 - 08.2030
- Ensured compliance with safety regulations related to guest services receptionist duties.
- Coordinated with guest services and concierge team to meet guest needs.
- Maintained accurate records of all transactions related to guest services activities.
- Organized regular meetings with front desk personnel to discuss challenges and successes related to guest services roles.
- Developed and implemented strategies to improve guest services.
- Assisted in training new employees on proper procedures related to guest services operations.
- Participated in staff meetings to discuss improvements in cleaning processes and guest services.
- Assisted with training new Guest Services Associates on proper procedures.
- Ensured compliance with company policies and procedures related to guest services.
Food and Beverage Attendant
Top Golf
Alpharetta , GEORGIA
10.2024 - 07.2026
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Assisted other staff members in setting up banquet events according to customer requests.
- Inspected dishes for cleanliness before serving them to customers.
- Maintained a positive attitude towards coworkers and customers at all times.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
Food Service Foreman
Burger King
JBER , Alaska
06.2022 - 07.2024
- Performed routine maintenance tasks, such as cleaning walls, floors, shelves, and counters.
- Encouraged team collaboration among kitchen staff by providing feedback on their work performance.
- Controlled portion size of each dish served in order to maximize profits while minimizing waste.
- Inspected kitchens and equipment to ensure cleanliness and compliance with regulations.
- Provided leadership during high-volume periods such as holidays or special events.
- Resolved customer complaints in a timely manner while maintaining professional demeanor at all times.
- Monitored inventory levels and placed orders for additional items when necessary.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Performed tasks while the influx of customers increased.
- Able to delegate orders to team members to ensure success.
- Has the ability to communicate effectively and sell accurately to the customers’ interests.
Education
Associate of Applied Science - Bachelors of Biology
Georgia State University
Atlanta, GA05-2028
High School Diploma -
Eagle River High School
Eagle River, AK05-2023
Skills
- Scheduling Staff
- Waste Reduction
- Team Development
- Portion Control
- Staff Motivation
- Customer Service
- Staff Leadership
- Performance Evaluations
- Staff Supervision
- Easy to talk to
- Willing to learn
Timeline
Guest Services
Georgia Aquarium
11.2024 - 08.2030
Food and Beverage Attendant
Top Golf
10.2024 - 07.2026
Food Service Foreman
Burger King
06.2022 - 07.2024
Associate of Applied Science - Bachelors of Biology
Georgia State University
High School Diploma -
Eagle River High School
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