Angely Díaz
Miami,FL
Summary
Self motivated and fully bilingual in English and Spanish, with a strong background in the Customer Service and Human Resources department. Proficient in documenting important to confidential information. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill paired with outstanding active listening and multitasking abilities.
Overview
2024
2024
years of professional experience
Work History
Human Resources
True Care Home Services
Miami, FL
09.2023 - 02.2024
- Assisted human resources managers with employee development.
- Explained human resources policies and procedures to employees.
- Assisted human resources through prescreening and interviewing of potential employees.
- Assisted human resources departments with recruiting and hiring new employees.
- Worked closely with human resources (HR) to safeguard confidential employee data.
- Prepared or maintained employment records using human resources management system software.
- Trained local and remote employees on technical, business and human resources topics.
Customer Service Representative
The Bold Look
Miami, FL
08.2022 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
Treatment Planer , Receptionist
Oral and Facial Surgery of Miami
Miami, FL
2024 - 2026
- Greeted patients and managed front desk operations to ensure smooth clinic flow.
- Scheduled appointments and coordinated patient follow-ups using practice management software.
- Processed patient information and insurance details
- Entered Treatment plans after doctor’s review and calculated coverage with insurance
Education
High School Diploma -
Felix Varela Senior High School
Miami, FL05.2022
Skills
- Human Resources Management
- Multitasking
- Work space Coordination
- Problem Resolution
- Paperwork Processing
- Customer consulting
- Team Development
- Fast Learner
Languages
English
Native or Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Human Resources
True Care Home Services
09.2023 - 02.2024
Customer Service Representative
The Bold Look
08.2022 - 09.2023
High School Diploma -
Felix Varela Senior High School
Treatment Planer , Receptionist
Oral and Facial Surgery of Miami
2024 - 2026