Angely Saldana

● Provide high quality customer service to clients, demonstrating respect, empathy and
accurate data entry.
● Respond to incoming calls, texts, and emails from persons requiring assistance.
● Engage in active listening with callers, asking questions for clarification and restating
information to confirm accuracy.
● Maintain accurate client records in the Homeless Management Information System
(HMIS).
● Meticulously record caller interactions, comments, and needs in HMIS.
● Manage the callback queue to ensure timely response.
● Triage calls, texts and emails based on client needs.
● Perform callbacks to clients awaiting shelter placement and/or collect additional
information.

• Maintained accurate records of client communications, policies, and other relevant documentation for seamless operations within the agency.

• Coordinate facility and operations with the Manager of SOE by issuing key and card access for SOE.
• Maintain key and space occupancy databases.
• Assist in the administration of the Train Caster system to ensure SOE members are appropriately trained and in compliance with the University Policy.
• First point of contact for building services and maintenance orders across seven buildings.
• Manage telecommunication services.
• Hire and supervise student employees workloads, coordinate projects and weekly errands schedules for campus deliveries.
• Maintain and manage conference room reservations.
• Maintain and manage equipment inventory database.
• Manage budgeting, invoice reviews, cost tracking, and creating purchase request on projects.
• Monthly reconciliation of Cost Center accounts

• Provided administrative support to the research and academic responsibilities of faculty, appointees and students in the School of Engineering.
• Prepared and coordinated course materials, seminars and other academic events as well as making travel arrangements and hospitality for visitors and presenters.
• Responsible for purchasing of both laboratory and office supplies from external vendors and maintained accurate records.
• Provided administrative and general office support services for the School and assisted in projects as needed.
• Helped in the coordination of Department events including our Annual Holiday party

• Process Vendor and Associate invoices and maintenance on the AP Master Vendor table. Apply IRS compliance surrounding foreign and domestic tax reporting.
• Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing.
• Input and update vendor account information into system.

• Researched high priority customer requests.
• Process and complete cases by correcting customer's accounts, processing entries and working with other departments and banks.
• Provide accurate, professional and concise customer service to all internal and external customers.
• Provided excellent customer service on a multi-line phone hotline to answer inquiries from our customers.
• Input and process missing branch work/data entry.
• Assisted Supervisor with daily duties, scheduling meetings, providing back-up on escalated problem cases, calling department managers for follow up.