Summary
Overview
Work History
Education
Skills
Timeline
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Angelya Burberry

Naples

Summary

Proven in enhancing customer experiences at Quail West, I excel in conflict resolution and effective communication, showcasing my strong work ethic and adaptability. Achievements include streamlining concierge operations and elevating service standards, demonstrating exceptional problem-solving skills and a commitment to inclusivity.

Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.

Overview

2
2
years of professional experience

Work History

Gym Concierge

Travis Aldinger
07.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Busser

Asia Mei
06.2023 - 07.2023
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.

Education

High School Diploma -

Aubrey Rogers High School
Naples, FL
05-2026

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Exceptional communication

Timeline

Gym Concierge

Travis Aldinger
07.2024 - Current

Busser

Asia Mei
06.2023 - 07.2023

High School Diploma -

Aubrey Rogers High School

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Angelya Burberry