Angelyn Chatman
Boiling Springs,SC
Overview
25
25
years of professional experience
11
11
SSDI
1
1
Olive Garden Restaurant
3
3
Angie’s Formalwear
1
1
Afni etc. Verizon wireless
6
6
Jennie’s Bridal
8
8
Tommy’s Tile
Work History
Owner
Acie’s Boutique
01.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Expanded business into new markets, cond
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
Server Trainer
Olive Garden
Spartanburg, SC
04.2006 - 08.2007
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
Afni Call Center
Opelika, AL
10.2004 - 04.2005
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Owner
Angie’s formalwear
Phenix City, AL
12.1999 - 05.2003
- Self-motivated, with a strong sense of personal responsibility.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Designed eye-catching promotional materials, driving increased event attendance and participation rates.
- Collaborated with cross-functional teams to ensure cohesive branding across all marketing materials.
- Created marketing materials, including brochures, flyers and product catalogs to brand standards.
- Utilized strong typography skills to create visually striking print materials that captured attention and conveyed key messages clearly.
- Optimized web graphics for faster loading times, improving overall site performance.
- Transformed client ideas into compelling visual concepts, ensuring their vision was accurately brought to life.
- Boosted brand consistency across all digital platforms with creation of comprehensive style guide.
- Created sketches and technical drawings to present design concepts to clients.
- Utilized various software programs, creating 3D models of design concepts.
Timeline
Owner
Acie’s Boutique
01.2023 - Current
Server Trainer
Olive Garden
04.2006 - 08.2007
Customer Service Representative
Afni Call Center
10.2004 - 04.2005
Owner
Angie’s formalwear
12.1999 - 05.2003