Angelyn Gordon
Hephzibah,GA
Summary
Dynamic and results-oriented professional with exceptional leadership skills. Proven success in team leadership, budget management, and driving growth through effective networking and marketing strategies. Committed to maximizing brand outreach and achieving organizational goals.
Overview
19
19
years of professional experience
Work History
Store Manager
White House Black Market
Augusta, GA
09.2023 - 01.2024
- Directed daily operations, overseeing sales, inventory management, and customer service
- Formulated and executed strategies to drive sales, consistently exceeding targets
- Led recruitment, training, and management of teams, fostering high engagement and productivity
- Controlled expenses, meeting or surpassing budgeted targets
- Ensured adherence to company policies, local laws, and regulations
- Upholding high standards in visual merchandising and store presentation
- Cultivated and sustained customer relationships, enhancing repeat business and loyalty
- Analyzed sales data to identify growth opportunities and implemented improvements
- Resolved customer complaints promptly and professionally
- Achieved a 22-25% increase in sales within four months
- Decreased shrinkage by implementing best practices in inventory management
Store Manager
Soma Intimates
Augusta, GA
06.2016 - 09.2023
- Provided excellent customer service and implemented best practices to drive sales and minimize shrinkage
- Resolved customer issues, answered inquiries, and built long-lasting rapport
- Recruited, hired, trained, coached, and developed top talent, resulting in promotions and career achievements
- Achieved team, store, and company goals by implementing customer service initiatives
- Implemented succession planning by training associates for leadership positions
- Exceeded sales quotas by implementing customer service standards and procedures
- Conducted monthly team meetings to ensure policy and procedure accountability
- Prepared and conducted quarterly performance appraisal discussions
- Evaluated business results and developed strategies for improvement
- Coached team to improve KPIs and overall performance
Store Manager
Forever 21
Augusta, GA
08.2008 - 07.2014
- Oversaw store operations, generating $2.3M in volume and increasing sales by 23%
- Managed inventory, balanced cash registers, and processed daily paperwork
- Implemented process improvements and identified performance gaps for corrective action
- Trained and developed over 10 associates into leadership positions
- Facilitated opening and closing duties by making bank deposits and managing inventory tracking
- Prepared staffing schedules and conducted quarterly performance appraisal discussions
Store Manager
D.E.M.O/PAC sun
Augusta, GA
03.2005 - 08.2008
- Managed daily operations, balanced sales, and reconciled cash
- Implemented customer service initiatives and resolved issues
- Improved store status through process improvements and corrective actions
- Assessed, optimized, and elevated operations to meet current and expected demands
- Boosted sales by 12% through cultivating customer rapport and delivering superior customer service
Education
Bachelor of Science - Business Administration and Management, Human Resource Management
University of Phoenix
Tempe, AZ10-2023
Skills
- MS Office Suite
- Results focus
- Performance improvement
- Employee supervision
- Employee motivation
- Schedule management
- Cross-functional team leadership
- Profit & loss management
- Conflict management
- Recruiting
- Payroll management
- Organizational skills
- Sales management
- Store management
- Risk management
- Performance management
- Windows OS
- Communication skills
- Interviewing
- Retail management
- Human resources
- Team management
- Training & development
- Cash register operation
- Budgeting
- Merchandising
- Cash handling
- Employee orientation
- Customer service
- Analysis skills
- Time management
- Employee retention
- Upselling
- Leadership
- Marketing
- Succession planning
- Employee relations
- Supervisory experience
Timeline
Store Manager
White House Black Market
09.2023 - 01.2024
Store Manager
Soma Intimates
06.2016 - 09.2023
Store Manager
Forever 21
08.2008 - 07.2014
Store Manager
D.E.M.O/PAC sun
03.2005 - 08.2008
Bachelor of Science - Business Administration and Management, Human Resource Management
University of Phoenix