Angelyn Groves
Gresham,OR
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at Burlington. Expert in customer service and relationship building, with a knack for problem-solving and leadership. Achieved significant improvements in safety and customer engagement through innovative strategies and effective communication. Skilled in CRM and adept at fostering positive environments, driving performance improvement.
Overview
10
10
years of professional experience
Work History
Shortage Controle Associate
Burlington
03.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction.
- Monitor front entrance to improve safty and insure a secure and great shopping experience for customer and walking the sales floor to engage with customers providing great customer service. Thus also helping to detour shoplifters.
- Established strong relationships with management and fellow associates.
Barista
Safeway
09.2022 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Sales Associate
Marshalls
02.2015 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Cosmetology - Cosmetology Education
High School Graduate - Basics
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Customer Engagement
- Decision-Making
- Complex Problem-Solving
- Relationship Building
- Courteous and Professional
- Flexible Schedule
- Oral communication
- Client Engagement
- New Hire Training
- Data Entry
- Customer service orientation
- Cross-Functional Teamwork
- Performance Improvement
- Management Support
- Product Merchandising
- Customer Relationship Management (CRM)
Timeline
Shortage Controle Associate - Burlington
03.2023 - Current
Barista - Safeway
09.2022 - 03.2023
Sales Associate - Marshalls
02.2015 - 09.2022
Marinello School of Beauty - Hemet - Cosmetology , Cosmetology Education
Waialua High School - High School Graduate , Basics