Angelyn Quakenbush
Orlando,FL
Summary
Adept in hospitality and guest service excellence, I significantly enhanced guest satisfaction and repeat business at Se7ven Bites through empathetic, professional interactions and a keen focus on service quality. My leadership as a Front House Supervisor at Black Rooster Taqueria showcased my organizational skills and ability to elevate team performance, demonstrating a blend of strong communication and meticulous attention to food service standards.
Overview
4
4
years of professional experience
Work History
Guest Service
Se7ven Bites
07.2024 - Current
- Provided exceptional guest service, addressing inquiries and concerns with empathy and professionalism.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
Black Rooster Taqueria
Front House Supervisor
12.2023 - 06.2024
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Trained and supervised staff, resulting in a consistently high level of guest service.
Floor Associate
Clemon’s Produce
10.2023 - 12.2023
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Answered questions about store policies and addressed customer concerns.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
DG Doughnuts
Decorator/kitchen Supervisor
08.2020 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
Diploma -
Chaminade Madonna Catholic High School
Hollywood, FLSkills
- Hospitality and Guest Service
- Guest service
- Guest Service and Support
- Guest Service Excellence
- Food service standards
Timeline
Guest Service
Se7ven Bites
07.2024 - Current
Black Rooster Taqueria
Front House Supervisor
12.2023 - 06.2024
Floor Associate
Clemon’s Produce
10.2023 - 12.2023
DG Doughnuts
Decorator/kitchen Supervisor
08.2020 - 07.2023
Diploma -
Chaminade Madonna Catholic High School