Crystal Robinson
BROOKLYN,NY
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Guest Service
USTA Billie Jean King National Tennis Center
Flushing Meadows-Corona Park, Queens
08.2016 - 09.2023
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Outside Sales Representative
F&F Commmuications Inc.
New York, NY
07.2003 - 03.2005
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Education
Medical Office Assistant-certified Diploma - Medical Office Assistant
Drake School of Manhattan
New York, NY03.2001
Skills
- Aviation Regulations
- Dining Reservations
- Hospitality Management
- Safety Procedures
- Guest Experiences
- Guest Accommodations
- Guest service
- Guest service management
- Guest services assistance
- Guest Services Agent training
- Guest services management
- Guest services expertise
- [Specialty] guest services
Certification
osha 10 cetified 2023
cpr first aid adult and children and babies and aed certified 2023
jobs
Hotel housekeeper supervisor/inspector
Hollis,Ny
March 2009-April2012
Preparing the staff and housekeepers on daily rounties by training on cleaning the room property, stocking up cart with all material daily
Proper ethnics and techniques on proper ppe with household products to avoid reproductive safety throughout their duties
Clean rooms by cleaning linens, clean restrooms living common areas, wipe down furniture with proper equipped
provided daily meetings on new policies on what needed to be addressed in all matter, customer stratification ratings staff accommodations needed
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Service
USTA Billie Jean King National Tennis Center
08.2016 - 09.2023
Outside Sales Representative
F&F Commmuications Inc.
07.2003 - 03.2005
Medical Office Assistant-certified Diploma - Medical Office Assistant
Drake School of Manhattan
osha 10 cetified 2023
cpr first aid adult and children and babies and aed certified 2023
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