Angelyn Toussaint

• Support emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
• Enhance resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
• Promote cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
• Plan, coordinate, and implement activities to address needs of participants with varying abilities.
• Provide emotional support and companionship to improve quality of life for residents.
• Provide clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed.
• Distribute email updates to keep directors ,regional managers,and family members informed about upcoming events.

I answer calls and assist guest and residents with special needs and requests,while demonstrating empathy and understanding in every interaction

• Maintain front desk's concierge book to provide visitors with access to relevant local information.
• Address customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Greet guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.