Angenette Cross
Kansas City,KS
Summary
Accomplished Senior Living Advisor with a proven track record at A Place For Mom, enhancing resident transitions through critical thinking and exceptional customer service. Skilled in financial planning and cross-cultural sensitivity, I spearheaded successful PR campaigns and fostered vital industry relationships, driving continuous improvement and inclusivity in senior care. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
11
11
years of professional experience
Work History
Senior Living Advisor-Chat and Inside Sales
A Place For Mom
2020.03 - Current
- Collaborated with healthcare professionals to ensure seamless transitions for new residents.
- Cultivated a positive work environment where employees felt valued and supported throughout their tenure as Senior Living Advisors.
- Conducted comprehensive assessments of potential residents'' needs, ensuring appropriate placement within the community.
- Provided ongoing support for family members during their loved ones'' transition into senior living communities, easing concerns and building trust.
Home Care Liasion
Enhance Home Care And Hearts At Home
2018.02 - 2020.02
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Community Relations Director
Morningside Place Memory Care
2017.09 - 2018.12
- Spearheaded targeted outreach efforts aimed at underserved segments of the population, promoting inclusivity and accessibility within all aspects of our programming.
- Enhanced public image of the organization through successful PR campaigns.
- Built a strong network of contacts in local media outlets, facilitating positive coverage of organizational news and events.
- Developed strategic relationships with local businesses for mutual support and event collaboration.
Executive Director /Sales Manager
Country Place Senior Living - Assisted Living
2013.11 - 2017.07
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
Education
Skills
- Strong negotiation skills
- Assessment and Evaluation
- Cross-cultural sensitivity
- Understanding of healthcare regulations
- Knowledge of senior living options
- Financial planning knowledge
- Contract Negotiation
- Teamwork and Collaboration
- Customer Service
- Time Management
- Excellent Communication
- Critical Thinking
- Dependable and Responsible
- Organizational Skills
- Active Listening
- Computer Skills
- Decision-Making
- Problem Resolution
Timeline
Senior Living Advisor-Chat and Inside Sales
A Place For Mom
2020.03 - Current
Home Care Liasion
Enhance Home Care And Hearts At Home
2018.02 - 2020.02
Community Relations Director
Morningside Place Memory Care
2017.09 - 2018.12
Executive Director /Sales Manager
Country Place Senior Living - Assisted Living
2013.11 - 2017.07
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