Angeniqua Holeman
Morrisville,NC
Summary
Medical office administrator with healthcare administration and patient service experience. Handles front desk operations, patient scheduling, insurance verification, prior authorizations, and Epic charting while maintaining accurate records and smooth communication across patients, providers, and staff.
Overview
14
14
years of professional experience
Work History
Medical Office Administrator
UNC Health Hematology Oncology
Raleigh, North Carolina
12.2025 - Current
- Managed front desk operations of medical office, scheduling appointments, answering phones, and responding to patient inquiries to ensure smooth patient flow.
- Demonstrated expertise in Epic Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Developed and maintained efficient filing system to organize patient records and medical documents, enhancing accessibility for staff.
- Facilitated communication between patients, doctors, and staff to ensure seamless interactions.
- Developed and maintained an efficient filing system to organize patient records and medical documents.
Triage Technician
North Carolina Eye Ear Nose & Throat
11.2022 - 12.2025
- Responded to Mychart messages, processed eyedrop prescriptions, and submitted prior authorizations to support patient care.
- Processed prior authorizations for eyedrop approval for upcoming surgery.
- Maintained sanitation standards by regularly cleaning and sterilizing equipment in compliance with state law and studio policies.
- Coordinated consecutive sessions among professionals to enhance collaboration and optimize communication.
- Executed clerical receptionist duties including filing, photocopying, transcribing, and faxing to support office operations.
- Maintained updated records of office expenses and costs to ensure accurate financial tracking.
- Answered, screened, and forwarded incoming phone calls to ensure efficient communication flow.
Patient Service Associate
Duke Otolaryngology
06.2019 - 08.2021
- Acted as primary contact for high-volume Duke Otolaryngology clinic, streamlining check-in and check-out processes to enhance patient experience.
- Coordinated complex appointment and surgery schedules across multiple providers and testing facilities, facilitating timely patient care and reducing wait times.
- Verified insurance eligibility and secured pre-authorizations for specialized ENT procedures to minimize billing delays.
- Maintained 95%+ accuracy in patient data entry, managing electronic health records and responding to phone inquiries to support efficient clinic operations.
Administrative Associate
WakeMed
02.2018 - 03.2020
- Patient Intake & Reception: Greeted patients and families at welcome desks, initiating arrival and check-in process to facilitate seamless patient flow.
- Patient Intake & Reception: Greet patients and families at centralized welcome desks or physician practices to initiate the arrival and check-in process.
- Data Management: Input and updated essential demographic profiles, contact details, and medical chart files in electronic health record system to ensure accurate patient information.
- Office Coordination: Coordinated appointment scheduling, routed incoming clinical messages, managed mail, and maintained department supplies to enhance operational efficiency.
Member Service Representative
Sam's Club
06.2015 - 08.2017
- Resolved member problems and complaints with professionalism and courtesy, enhancing member satisfaction.
- Managed incoming phone calls from members and other departments to research and resolve errors and issues.
- Managed incoming phone calls to resolve member inquiries and research issues with other departments.
- Executed administrative duties to enhance member service operations.
Customer Service Representative
Xerox Coporation
11.2012 - 04.2015
- Answers and initiate a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.
- Resolved customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns, ensuring customer satisfaction.
- Engaged with customers to address specific requirements, building positive relationships and enhancing overall service experience.
- Executed various administrative tasks to support office operations.
- Updated and maintained shipping records and documentation, ensuring accuracy and compliance with company standards.
- Assumed additional duties to support team objectives and improve operational efficiency.
Education
High School Diploma -
Southern High School
Skills
- Constructive feedback
- Epic charting
- Insurance verification
- Patient scheduling
- Medical records
- Prior authorizations
- Front desk operations
- Patient intake
- Office coordination
- Microsoft Excel
- Phone triage
- Microsoft outlook, word, and Excel
- Electronic health records
Personal Information
Timeline
Medical Office Administrator
UNC Health Hematology Oncology
12.2025 - Current
Triage Technician
North Carolina Eye Ear Nose & Throat
11.2022 - 12.2025
Patient Service Associate
Duke Otolaryngology
06.2019 - 08.2021
Administrative Associate
WakeMed
02.2018 - 03.2020
Member Service Representative
Sam's Club
06.2015 - 08.2017
Customer Service Representative
Xerox Coporation
11.2012 - 04.2015
High School Diploma -
Southern High School