Jenna Chapman
Virginia Beach,VA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
11
11
years of professional experience
Work History
Senior Program Administrator
Chesapeake Health Department
10.2020 - 03.2023
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Built and managed processes for tracking and monitoring department performance.
- Established program policies and procedures to comply with regulatory requirements.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Paraprofessional
Norfolk Public Schools: Virginia Beach SECEP
09.2019 - 03.2020
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Tailored lesson plans for students with emotional and cognitive disabilities.
Pharmaceutical Sales Specialist
AstraZeneca Pharmaceuticals
02.2018 - 06.2019
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Documented client interactions, sales and pitches delivered in CRM system.
- Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
Account Executive
Lincare
06.2015 - 02.2018
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Met and exceeded service level goals to achieve standards and expectations.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
Respiratory Therapist
Apria Healthcare
11.2011 - 05.2015
- Maintained accurate patient records to track patients' medical history and treatment plans.
- Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.
- Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes.
- Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
Education
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA05.2017
Associate of Applied Science - Respiratory Therapy
Jefferson College of Health Sciences
Roanoke, VA05.2011
Skills
- Performance Goals
- Constructive Feedback
- Program Development and Management
- Records and Database Management
Timeline
Senior Program Administrator
Chesapeake Health Department
10.2020 - 03.2023
Paraprofessional
Norfolk Public Schools: Virginia Beach SECEP
09.2019 - 03.2020
Pharmaceutical Sales Specialist
AstraZeneca Pharmaceuticals
02.2018 - 06.2019
Account Executive
Lincare
06.2015 - 02.2018
Respiratory Therapist
Apria Healthcare
11.2011 - 05.2015
Bachelor of Science - Interdisciplinary Studies
Liberty University
Associate of Applied Science - Respiratory Therapy
Jefferson College of Health Sciences
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