Angi DiFrancesco
Batavia,NY
Summary
Service-focused insurance professional with management and customer service background. Emphasizes commitment to task resolution with focus on team collaboration and and resolving issues efficiently, with essential skills in communication and problem-solving.
Overview
14
14
years of professional experience
Work History
Senior Underwriting Service Specialist
ARCH INSURANCE GROUP INC
05.2022 - Current
- Acquired through Allianz Global Corporate & Specialty Midcorp purchase 8/1/2024
- Help facilitate renewal and new business via collaboration between brokers, account technicians and underwriters
- Review applications, loss runs, policies, quotes and endorsements for accuracy and complete initial pricing
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
Core Business Unit Account Manager
Tompkins Insurance Agencies
06.2021 - 05.2022
- Review, service and market insurance for small businesses in a fast-paced department where multi-tasking, follow-up and communication are paramount
- Adapted quickly to a new role with limited training due to staffing needs and pandemic-related challenges
Personal Lines Account Manager
Tompkins Insurance Agencies
02.2013 - 06.2021
- Handle client requests, process and review new business, policy changes and renewals, special project/book roll experience, educate, advise and advocate for best value to fit client needs
Manager
Labels/The Gift Loft
08.2010 - 02.2013
- Oversaw day-to-day operations of 4 store locations, including inventory, merchandising, training new employees, customer service, cash handling
Education
Bachelor - Green Business in Retail
Buffalo State College
Batavia, NY05.2010
Skills
- Excellent communication skills
- Meticulous attention to detail
- Personable and professional customer service
- Ownership of tasks and duties
- Microsoft Word
- Outlook
- Excel
- Cross-functional coordination
- Critical Thinking
Awards & Accomplishments
- Tompkins Insurance 2015 Customer Service Award
- Tompkins Insurance 2014 Platinum Award Winner
- 2010 SUNY Buffalo State Magna Cum Laude graduate
Hobbies & Interests
- Design
- Music
- Travel
- Sports
- Documentaries
Strengths & skills
- Excellent communication skills with clients, co-workers and other parties (Carriers, Financial Institutions, etc.)
- Meticulous attention to detail
- Extensive experience providing personable and professional customer service
- Takes ownership of tasks and duties and follows through to completion
- Experience with Image Right, Microsoft Word, Outlook, Excel
Timeline
Senior Underwriting Service Specialist
ARCH INSURANCE GROUP INC
05.2022 - Current
Core Business Unit Account Manager
Tompkins Insurance Agencies
06.2021 - 05.2022
Personal Lines Account Manager
Tompkins Insurance Agencies
02.2013 - 06.2021
Manager
Labels/The Gift Loft
08.2010 - 02.2013
Bachelor - Green Business in Retail
Buffalo State College
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