Brittany Mims
Mesquite,TX
Summary
Personable and dedicated customer service extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.
Overview
8
8
years of professional experience
Work History
Underwriting Support Specialist
Kelly services (Assigned to State Farm)
Dallas, Texas
10.2023 - 03.2025
- Provide comprehensive underwriting support to State Farm agents by evaluating insurance applications, maintaining policy records, and ensuring compliance with company guidelines and industry regulations.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Operated various office equipment such as scanners, printers. when required.
- Updated existing records with new or revised information as needed.
- Assisted colleagues with resolving any issues related to data entry operations.
- Provided support to management staff in regards to data entry processes.
- Maintained updated knowledge of industry trends related to data entry operations.
- Provided guidance and support to team members on operational issues.
- Organized events for staff engagement activities such as team building exercises.
- Created detailed reports on employee performance metrics for senior leadership review.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
- Prepared routine correspondence related to underwriting activities including letters of acceptance or rejection.
Logistics Analyst
Leonardo DRS
Dallas, Texas
10.2018 - 03.2023
- Managed simultaneous tasks effectively by leveraging various computer software programs to address customer inquiries via live chat and email, ensuring prompt and accurate responses
- Established and upheld a detailed logistics database that tracked shipments and analyzed associated costs, streamlining operational efficiency
- Handled shipping and receiving duties with expertise, applying over five years of experience in inventory management to optimize the logistics process.
Distribution Center Associate
Amazon
Dallas, TX
08.2017 - 10.2018
- Conducted thorough audits of inventory, upholding accuracy standards to ensure the seamless processing of incoming goods and systematic order fulfillment
- Provided training and supervision to a team of 10, ensuring adherence to best practices in inventory management and operational efficiency.
- Monitored inventory levels and restocked shelves as needed.
- Loaded and unloaded trucks with pallet jacks or forklifts.
- Prepared secure and well-organized shipping boxes, pallets and crates.
Education
High School Diploma -
Desoto High School
06.2010
Skills
- Attention to Detail
- Customer Service
- Certified in 10-key
- Word Processing
- Microsoft Office
- Excellent communication skills
- Spreadsheet Management
- Microsoft Excel certified
- Coaching and Mentoring
- Staff Training
Timeline
Underwriting Support Specialist
Kelly services (Assigned to State Farm)
10.2023 - 03.2025
Logistics Analyst
Leonardo DRS
10.2018 - 03.2023
Distribution Center Associate
Amazon
08.2017 - 10.2018
High School Diploma -
Desoto High School