Shana Hunter

Managed approximately 30 underwriting task per day including policy renewals, endorsements, and cancellations, maintaining strong client relationships through effective communication.

• Improved customer satisfaction with prompt response times and accurate policy documentation.
• Played a key role in reducing operational costs by identifying areas for potential improvements within the underwriting department.
• Conducted thorough document reviews to verify the accuracy of applicant information and identify potential risks.
• Supported underwriters in risk assessment, leading to improved decision-making and reduced financial loss.
• Built strong relationships with lenders, brokers and clients for constructive communications.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Managed approximately 60 calls per day from customer