Matthew Eichler
Saint Peter,MN
Summary
CAREER OBJECTIVE: Diligent professional with proven communication and critical thinking skills. Aiming to leverage my abilities to successfully fill a compliance coordinator role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, and solid history of tackling diverse and challenging requirements.
Overview
16
16
years of professional experience
Work History
Underwriting Support Specialist
Federated Mutual Insurance
Mankato, MN
02.2023 - Current
- Review and process insurance applications, new business quotes, renewal quotes, renewals and verifying accuracy of information submitted.
- Enter data into computer systems accurately and efficiently to update records.
- Check documentation for appropriate coding, catching errors and making revisions.
- Amend insurance policies by adding endorsements, changing property limits, liability limits, adding equipment, loss payables and certificates of insurance.
- Maintain client records, update policies, and ensure confidentiality.
Service Assistant
Federated Mutual Insurance
Mankato, MN
06.2021 - 02.2023
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within fast-paced environment.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication of insurance policies, procedures and terminology.
- Document customer correspondence in CRM to track requests, problems and solutions.
- Address inquiries, resolved customer issues and managed customer relations.
- Operate multi-line phone system and online messaging system to communicate with customers.
- Produce Certificates of Insurance. Acord 24s, 25s & 28s.
Forensic Support Specialist
Forensic Mental Health Program
St. Peter, MN
09.2019 - 06.2021
- Used cognitive behavior therapy to assist individuals in recognizing and redirecting poor habits.
- Worked with prescribing professionals to get patients necessary medications.
- Monitored client census by using daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
- Helped patients to deal with realities of mental illness diagnoses and develop coping skills.
- Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
INSIDE SALES SUPPORT
Label Works
Mankato, MN
06.2018 - 08.2019
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Solicit sales of new or additional services or products.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Provided customer support to internal sales team members and external customers.
- Responded promptly to customer inquiries regarding product features, pricing, availability.
LEAD SALES GENERATOR
Label Works
Mankato, MN
02.2016 - 06.2018
- Contacted new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
- Identified prospective customers by using business directories,following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
- Initiated sales campaigns and follow marketing plan guidelines in order to meet sales and production expectations.
CUSTOMER SERVICE REPRESENTATIVE
Label Works
Mankato, MN
09.2015 - 02.2016
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Verizon Wireless
Mankato, MN
01.2015 - 09.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Telemarketer
FLS
Mankato, MN
08.2008 - 09.2010
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Education
A.A - Generals
SOUTH CENTRAL COLLEGE
Skills
- Data compiling
- Policy Review
- Insurance knowledge
- Policy Interpretation
- Quoting and pricing policies
- Sales expertise
- Computer proficiency
- Customer Support
- MS Office Proficiency
- Inbound and Outbound Calling
- Customer Account Management
- Customer Data Confidentiality
- 100 wpm Typing Speed
- Customer Service
References
- Casey Goodburn - Former co-worker at Federated Insurance. (605-651-2414) Casey.goodburn@mycoitracking.com
- Nolan Siemers - Former Lead Support Specialist at the St. Peter Forensic Mental Health Program. (507-469-1766) nolan.siemers@state.mn.us
- Kammy Reed - Former Manager at Label Works. (800-522-3558) kjreed@labelworks.com
Timeline
Underwriting Support Specialist
Federated Mutual Insurance
02.2023 - Current
Service Assistant
Federated Mutual Insurance
06.2021 - 02.2023
Forensic Support Specialist
Forensic Mental Health Program
09.2019 - 06.2021
INSIDE SALES SUPPORT
Label Works
06.2018 - 08.2019
LEAD SALES GENERATOR
Label Works
02.2016 - 06.2018
CUSTOMER SERVICE REPRESENTATIVE
Label Works
09.2015 - 02.2016
Customer Service Representative
Verizon Wireless
01.2015 - 09.2015
Telemarketer
FLS
08.2008 - 09.2010
A.A - Generals
SOUTH CENTRAL COLLEGE
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