Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Kayla Anderson

Mechanicsville,VA

Summary

Experienced with underwriting support, ensuring seamless and accurate processing of client information. Skilled in team collaboration, adaptable to changing needs, and focused on driving results. Highly reliable with expertise in data management, client communication, and problem-solving. Utilizes keen attention to detail and strong organizational skills to enhance workflow and reduce errors.

Overview

5
5
years of professional experience

Work History

Underwriting Support Specialist

Markel Insurance Company
04.2023 - Current
  • Built positive relationships with external partners such as brokers or agents, facilitating smooth communication channels for problem-solving purposes.
  • Built positive relationships with multiple Reinsurance Underwriters from companies such as SwissRe, MunichRe, and GenRe.
  • Assisted in the development of improved underwriting guidelines, resulting in increased consistency and accuracy.
  • Maintained up-to-date knowledge on industry regulations, ensuring compliance in all underwriting activities.
  • Worked with multiple systems including mPolicy, e2, ERMS, Image Right, AMS, Navigator, and Property Pricing.
  • Maintained filing of all documents including Quotes, Binders, Submission Documents, Endorsements, Policies, and Reinsurance Documents.
  • Read/understood Reinsurance Certificates, Quotes, Binders, Endorsements, and Policies.
  • Prepared Endorsements and Policies.
  • Reviewed Policy Documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
  • Enhanced overall team productivity by implementing new organizational strategies for managing workload and prioritizing tasks.
  • Performed wide-ranging administrative, financial and service-related functions.

Underwriting Support Assistant

Markel Insurance Company
04.2022 - 04.2023
  • Trained new support assistants, sharing knowledge of company policies, procedures, and software systems.
  • Input Submissions into e2, Primis, ICON, and mPolicy.
  • Maintained a 99%+ accuracy level.

Customer Service Coordinator

Capital One
01.2021 - 04.2022
  • Greet all customers with a warm, professional, and even tone.
  • Troubleshoot and fix office equipment, including headset and phone system.
  • Answer basic questions from customers in a clear, friendly manner.
  • Answered an average of thirty-five calls per day from customers
    related to disputes, fraud, account issues, and payment concerns.
  • Document and quickly resolve all customer satisfaction issues.
  • Diffuse intense customer situations to maintain high-level of
    satisfaction.
  • Track trends in customer feedback and collaborate with management to determine the root cause of issues.

Education

Varina High School
Richmond, VA

Skills

  • Microsoft office
  • Policy review
  • Teamwork
  • Underwriting guidelines
  • Relationship building
  • Policy renewal
  • Policy interpretation
  • Developing policies
  • Problem-solving
  • Time management
  • Customer service

Timeline

Underwriting Support Specialist

Markel Insurance Company
04.2023 - Current

Underwriting Support Assistant

Markel Insurance Company
04.2022 - 04.2023

Customer Service Coordinator

Capital One
01.2021 - 04.2022

Varina High School

Similar Profiles

CREATE PROFILE