Julie Britland
Henrico,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Markel Insurance Company
03.2025 - Current
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Manage approximately 65 incoming calls per day from customers and agents
Independent Insurance Agent
Britland Insurance Solutions
08.2024 - 03.2025
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Educated clients on insurance policies and procedures.
- Researched and identified potential new markets.
- Conducted research and identified market trends to develop better strategies for sales.
- Utilized CRM software to manage leads and client relationships.
Key Account Manager
RXO Logistics
09.2021 - 03.2024
- Coordinated freight logistics and transportation services for high-volume clients, ensuring adherence to contractual agreements and service level expectations.
- Managed client relationships and issue resolution, handling scheduling conflicts, delays, and rate negotiations.
- Tracked shipments processing through customs and other agencies and obtained clearances.
Virginia Territory Manager
Heavy Seas Brewery
04.2019 - 05.2021
- Worked with vendors and suppliers to support timely delivery of products and services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Attended trade shows and industry events to promote company products and services.
- Managed over 500 client accounts across the state of Virginia
On Premise Sales Representative
Brown Distributing Company
08.2016 - 11.2018
- Managed sales and client relationships across a diverse portfolio of beverage brands.
- Developed initiatives to enhance customer engagement and drive revenue growth.
- Established successful account relationships by building rapport and maintaining consistent communication.
Education
High School Diploma -
Chesterfield Community High School
Chesterfield, VA 06-2004
Skills
- Licensed insurance agent
- Conflict resolution techniques
- Client account management
- Microsoft Office Suite
- Creative problem solving
- CRM software
Certification
Property & Casualty, Health Life & Annuities - Virginia State Insurance License - May 2024
Timeline
Insurance Customer Service Representative
Markel Insurance Company
03.2025 - Current
Independent Insurance Agent
Britland Insurance Solutions
08.2024 - 03.2025
Key Account Manager
RXO Logistics
09.2021 - 03.2024
Virginia Territory Manager
Heavy Seas Brewery
04.2019 - 05.2021
On Premise Sales Representative
Brown Distributing Company
08.2016 - 11.2018
High School Diploma -
Chesterfield Community High School
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