Maribel Correa
Los Angeles,CA
Summary
Talented and licensed Insurance Customer Service Representative helping customers by telephone or in-person with policy changes, quotes, and other products or services.
Four years of experience, customer-focused with a team-oriented mindset. Eager to apply skills in an exciting new role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Ma Agency
12.2019 - Current
- Processed policy updates and endorsements accurately, ensuring client needs were met in a timely manner.
- Handled renewals, and quoted policies in non-admitted markets.
- Completed acord forms and updated records to reflect current information.
- Identified cross-selling opportunities by proactively listening for potential new business leads during client interactions.
- Generated certificates of insurance and added loss payees to policies.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Bookkeeping Clerk
The Home Depot Inc
09.2010 - 11.2019
- Oversaw cashier change request, and cash drops.
- Handled basic record keeping and bookkeeping for store.
- Reduced discrepancies/shortages through meticulous tracking and hourly safe audits.
- Oversaw maintenance of vault facilities, including regular cleaning and equipment updates as needed.
- Created tills for cash registers and self checkouts.
- Maintained a balanced vault, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Independence High School
Alhambra, CAPasadena City College
Pasadena, CASkills
- Customer Service
- Licensed Insurance Agent
- Insurance Risk Management
- Proactive Team Player
- Underwriting Knowledge
- Salesforce Knowledge
- Customer Retention
Certification
Licensed in Property & Casualty
Languages
Spanish
Native or Bilingual
Timeline
Insurance Customer Service Representative
Ma Agency
12.2019 - Current
Bookkeeping Clerk
The Home Depot Inc
09.2010 - 11.2019
High School Diploma -
Independence High School
Pasadena City College
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