Kylee Mclemore
Lynn Haven,FL
Summary
Resourceful Customer Service Representative
4-40 known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Daffin Insurance Services
Panama City, FL
06.2025 - Current
- Resolved customer inquiries regarding insurance policies and claims efficiently.
- Assisted in training new representatives on company protocols and systems.
- Managed policy renewals, ensuring timely communication with clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed Lender request in a timely manner.
- Issued payment reminders to insured/lenders to ensure on time payments of premiums.
Certified Fitter
Dillards Department Store
Panama City, Florida
12.2023 - 06.2025
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Greeted customers and provided exceptional customer service.
Hostess
Pineapple Willy’s
Panama City Beach, FL
02.2023 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests..
Hostess
Paula Deen's Family Kitchen
Panama City Beach, FL
08.2022 - 12.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Store Associate
Five Below
Panama City, FL
11.2021 - 08.2022
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons..
Education
High School Diploma -
A. Crawford Mosley High School
Lynn Haven, FL05.2023
Skills
- Call Transfers
- Building professional connections
- Cash and Transaction Handling
- Conflict and Complaint Resolution
- Organization and Time Management
- Appointment scheduling
- Customer engagement
- Computer proficiency
- Follow-up skills
- Proficient in call handling
- Licensed insurance agent
- Policy renewal management
Certification
- Licensed Customer Service Representative (4-40)
Timeline
Insurance Customer Service Representative
Daffin Insurance Services
06.2025 - Current
Certified Fitter
Dillards Department Store
12.2023 - 06.2025
Hostess
Pineapple Willy’s
02.2023 - 08.2023
Hostess
Paula Deen's Family Kitchen
08.2022 - 12.2022
Store Associate
Five Below
11.2021 - 08.2022
High School Diploma -
A. Crawford Mosley High School