Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Diligent worker with strong communication and task prioritization skills.
Overview
5
5
years of professional experience
Work History
Practice Assistant
Beth Israel Lahey Primary Care
09.2022 - 11.2022
Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Handled office scheduling and made notes for deadlines, motions, and other important dates.
Responded to client inquiries to provide accurate legal advice and offer assistance.
Shift Leader
Kung Fu Tea
07.2017 - 01.2020
Trained new employees and delegated daily tasks and responsibilities.
Completed cash and credit card transactions accurately using POS software.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
No Degree - Manicurist
Chelmsford Beauty Academy
Chelmsford, MA
08.2023
Bachelor of Science in Management - Information Systems & Business Analytics
University of Massachusetts Boston
05.2022
Skills
English
Cantonese
Mandarin
Vietnamese
Microsoft Office
Adobe Photoshop
Microsoft Dynamics
Tableau BI
AWS
Python
MySQL
Leadership
Management Achievement Program, Boston, MA - Member since 05/2020 - 05/2022
Participate in career readiness, personal and professional development workshops hosted by the College of Management, Management Achievement Program.
Attend virtual career expos, independently networking with over 60 recruiters and company representatives to learn about career opportunities and promote personal branding.
Kidney Disease Screening & Awareness Program, Boston, MA - Event Organizer since 09/2016 - 05/2017
Reached out to 10 medical professionals and Kidney doctors for the lectures and speeches at the event.
Promoted the program awareness and created content to be released on social media channels.
Supervised 10 volunteers on the safety and order of the activities during the Kidney Awareness event.
Projects
University of Massachusetts Boston, Boston, MA, Financial Analyst from 09/2019 - 12/2019
Investigated and compared the business strategies of Starbucks and Dunkin’ Donut. Summarized and analyzed significant accounting policies of the two companies.
Analyzed the performance of the two companies based on stock prices and annual financial reports. Conducted ratio analysis and ROA profit driver analysis with the data from financial reports. Participated in group discussions to finalize the results and produce a report.
University of Massachusetts Boston, Boston, MA, Student Consultant of Pinduoduo from 01/2020 - 03/2020
Collected sales data, market share, and financial statements of Pinduoduo online. Explored marketing strategies employed by Pinduoduo and compared to the competitor companies’ strategies.
Discussed the driving factors contributing to the rapid growth of the company, presented findings to the class.
University of Massachusetts Boston, Boston, MA, Project Manager of EPIC Implementation from 06/2021 to 09/2021
Proposed implementation of an efficient and fast electronic system for keeping health records. Enabled organized and accurate administration of medical care by the physicians using the EPIC software. Designed to improve the security of patients’ information and critical administrative data like practitioners’ details.
Enhanced the convenience and accessibility of health records like documentation, surveys, medication information, pharmacy restock requests, and doctors’ contacts on a single platform. Eliminated the use of paper documentation to minimize expenses.
Timeline
Practice Assistant
Beth Israel Lahey Primary Care
09.2022 - 11.2022
Shift Leader
Kung Fu Tea
07.2017 - 01.2020
No Degree - Manicurist
Chelmsford Beauty Academy
Bachelor of Science in Management - Information Systems & Business Analytics
University of Massachusetts Boston
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