Summary
Overview
Work History
Education
Skills
Volunteering + Leadership
Timeline
Generic

Angie Phillips

Cincinnati,Ohio

Summary

Seasoned professional with extensive experience in project management, entrepreneurship, and leadership coaching. Expert at converting complex challenges into actionable strategies while inspiring and developing teams to achieve their full potential. Demonstrates a strong commitment to excellence and a strategic focus on delivering collaborative, high-impact results. Proven ability to lead diverse initiatives, drive measurable outcomes, and enhance organizational performance.

Overview

10
10
years of professional experience

Work History

Senior Project Manager

The Directions Group
02.2018 - Current
  • Leads the development and implementation of market research strategies, driving customer-focused solutions across diverse industries such as retail, pharmaceuticals, and restaurants for high-profile clients including Subway, Campbell's, and Ferrero.
  • Manages global and domestic projects with a customer-centric and leadership-driven approach, successfully overseeing over 30 projects annually and ensuring exceptional service delivery and client satisfaction.
  • Leads budgeting and resource allocation efforts with a focus on maximizing customer value while balancing business profitability and client retention objectives.
  • Streamlines project timelines and optimizes resource allocation, demonstrating strong leadership to enhance service delivery and responsiveness to client needs.
  • Develops and applies qualitative metrics to assess and improve customer satisfaction, using leadership skills to align project outcomes with client expectations and objectives.
  • Effectively leads and mentors project teams, strategically delegating tasks based on individual strengths and fostering a collaborative environment to drive project success and high-quality customer service.
  • Coordinates and curates client meetings and events nationwide and internationally, leveraging leadership skills to deliver outstanding client experiences and strengthen relationships.

Fitness Instructor + Community Outreach Member

Barre3
02.2022 - Current
  • Prepares, leads, and customizes at least three fitness classes per week, adapting each session to meet the unique needs and goals of individual clients, promoting personalized strength-building
  • Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
  • Cultivates a supportive community atmosphere by organizing and facilitating at least two events per quarter, tailored to enhance client engagement and foster a sense of belonging among diverse participants.

Owner + Baker

Canteen Bakery
01.2015 - 02.2019
  • Developed, drafted, and executed a comprehensive business plan for a small-batch organic dessert bakery, managing an average of over 20 events annually, including stylized photo shoots, weddings, corporate events, and private parties.
  • Collaborated with and gained features in prominent websites and print publications, such as "Cincinnati Weddings Magazine," "Cincinnati Refined," and "Kentucky Bride," enhancing brand visibility and market presence.
  • Prepared and meticulously tracked the yearly budget for operational and maintenance costs, successfully achieving a net profit margin without incurring any debt.

Education

Bachelor of Arts - Business Administration

Ashland University
Ashland, OH
12.2014

Skills

    Project Planning

    Scope Management

    Client Relationship Management

    Cross-Functional Communication

    Problem-Solving

    Strategic Planning

    Staff Management

    KPI Tracking

Volunteering + Leadership

12/2018 – CURRENT
Academic Tutor + Mentor | City Gospel Mission’s Princess Ballet

02/2018 – 05/2022
Assistant JV Lacrosse Coach | Sycamore High School

Timeline

Fitness Instructor + Community Outreach Member

Barre3
02.2022 - Current

Senior Project Manager

The Directions Group
02.2018 - Current

Owner + Baker

Canteen Bakery
01.2015 - 02.2019

Bachelor of Arts - Business Administration

Ashland University

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Angie Phillips