LESLIE GRONDAHL
Hopkins,MN
Summary
Seasoned Senior Project Manager with relevant experience in coordinating large-scale projects, managing diverse teams, and driving overall project success. Strong in initiating and planning stages of project management, leveraging strong communication and negotiation skills to manage stakeholder expectations. Have consistently made significant impacts by ensuring timely delivery of projects without compromising quality standards. Display leadership qualities and decision-making abilities that foster team collaboration and efficient problem resolution.
Overview
16
16
years of professional experience
Work History
Senior Project Manager
MHK
07.2024 - Current
- Draft Statements of Work (SOW) or Change Requests (CR) as appropriate
- Develop and draft project plan, project strategy and data analytics for multiple projects
- Develop project scope, accountable for project deliverables.
- Drive collaboration with functional teams - configuration, data and integration, development.
- Handle status reporting and escalations and weekly updates to C-suite and Leadership
- Facilitates, coordinates and schedules meetings and on site activities
- Mentors Project Managers and Project Coordinators within the PMO
Project Manager (Contract)
Cigna Healthcare
10.2023 - 10.2024
- Roll out regenerated annual EOB templates in several languages.
- Led kick-off meetings, established project management process rhythms.
- Handle status reporting and escalations.
Senior Project Manager UCOE
NextGen Health
06.2022 - 10.2023
- Served as the first point of contact for client during their upgrade; managing multiple projects in varying phases of implementation simultaneously.
- Cultivated product expertise to enhance client engagement and drive revenue growth through additional resource/service sales.
- Team Lead for support and mentorship.
- Managed and owned weekly updates to Leadership.
Senior Project Manager PMO
CVS Health
05.2021 - 06.2022
- Directed Medical Health, Pharmacy and Network workstreams aligned with FDA guidelines.
- Successfully implemented multiple client ngTDC benefits.
- Supported the business and IT for infusion services on commercial and Medicare/Medicaid.
- Co-led the Executive Team spearheading the actions for Aetna and Pharmacy abortion service initiatives.
Senior Project Manager - Northern Light Health (Contract)
Ettain Group
05.2021 - 06.2022
- Managed the transition to MatrixCare home care and hospice software from Netsmart legacy systems.
- Oversaw project planning, resource coordination and issue resolution while ensuring timely and budget compliant project completion.
Senior Project Manager (Contract)
UCare
07.2020 - 05.2021
- Led corporate-level cross departmental projects that support the organization's strategic plan, regulatory requirements, operational initiatives or health care reform.
- Championed various workstreams and developed comprehensive project documentation.
- Utilized diverse methodologies for project management, aiding in budget development and industry trend analysis.
Senior Project Manager (Contract)
Medica
01.2020 - 06.2020
- Managed Member and Provider Service and Health Services workstreams.
- Triaged applications on the Health Rules platform.
- Performed with analytical ability in business planning and financial management/acumen.
- HL7 configuration and API interface setup and assisted with various interface and integrated needs.
Senior Implementation Project Manager
MatrixCare
10.2018 - 06.2019
- Developed client relationships and be the primary contact during the implementation phase while being accountable for the successful delivery of the goods and services included in the client's contract.
- Created customized plans for clients.
- Proactively identified client issues and risks related to the implementation process and manage them to resolution to ensure implementation projects are on time and within budget scope.
- HL7 configuration and API interface setup as well as development coordination for other technical services.
Prime Therapeutics IT Project Manager
Genesis 10 Consulting
01.2018 - 12.2018
- Guided project scope, schedule and budget in a fast-paced and ambiguous environment.
- Conducted implementation and readiness meetings ensuring PT success.
Optum/UHG Project Manager (Contract)
Hollstadt Consulting
01.2017 - 12.2018
- Managed Quit for Life implementations, optimizing delivery for revenue growth and customer satisfaction.
- Monitored and tracked organizational Operations Readiness holding each Optum department involved in the implementation accountable for the deliverables key to successful and timely launch.
- Conducted post-launch reviews to assess program performance.
Project Manager
Hayes Management Consulting
08.2015 - 08.2017
- Managed the implementation of MDaudit products: MDaudit Professional, MDaudit Hospital and MDaudit Analytics.
- Responsible for training Auditors and Administrators on products.
- Directed customization of MDaudit Professional, Hospital and Analytics per client workflows and processes including compliance and auditing standards.
Project Manager
Nuance Communications
01.2013 - 01.2015
- Led client implementations for PowerScribe360 build and customization per internal workflow and processes.
- Led specialized in speech recognition such as Dragon software as well as EMRs, PAC systems and other diagnostic imaging technologies.
- Organized technical team with IT requirements such as HL7 configuration and API interface set up.
Project Manager/Implementation Manager
athenahealth
01.2011 - 01.2013
- Managed and led implementation of EHR, billing and patient communication services for medical practices and hospitals.
- Responsible for training Providers, Clinical and Administrative staff as well as Practice Managers on various aspects of athenaNet including workflows, template building and maintaining data and daily activities.
- Building and maintaining data tables, importing data and workflow paper forms as well as customizing templates and tablespaces.
- Traveled 80% for On-site and remote Implementations as well as Go Live support.
- Served as primary client contact and project lead for all Implementation activity such as Payer enrollment, billing/clinical/portal settings, clinical configurations, data imports, etc.
- Provide client support, report issues/triage resolution during implementation and Go Live Period.
- Track and QA client completion of Go Live critical deliverables.
- Facilitated relationships with Sales, Enrollment Services, EDI, Client Services and various Product Management Teams.
- Responsible for Implementation on athenaClinicals, athenaCollector and athenaCommunicator.
- Responsible for build of athena tablespace for each client, data extracts and loading and customization from client documentation.
- Created worksheets and letters within system with html coding.
Software Training Specialist
eClinicalWorks
01.2011 - 12.2011
- Contracted with eCW customers to import files, build templates and customize workflows.
- Traveled nationally to client sites and train end users (doctors and clinical staff) on the eCW software and ancillary functionalities via one-on-one coaching and classroom instruction.
- Develop Workflow processes.
- Demonstrate the software to client practice, make suggestions, train and provide support.
Medical Assistant and Quality Improvement Coordinator
BocaCare
01.2010 - 12.2010
- Medical billing and claims for both outpatient visits, hospital, nursing home and home health care certifications.
- Day to day operations of the Practice as well has hiring employees and employee management.
- Bookkeeping, daily deposits, cash posting and charge entry, reconciliations.
- Accounts Receivables and Accounts payables with Quickbooks Accounting software, Practice Fusion, Kareo, and Sage MedWare.
- Supply ordering and administrative and clinical management.
- Scheduling, referrals, prescription and sample medication management.
- Various medical assistant tasks as needed such as vitals and EKG's.
- Insurance verification and physician insurance credentialing.
- Assist CFO and CEO with various projects and tasks as needed.
Education
Bachelors - Business Management
ANTHEM COLLEGE
Phoenix, Arizona01.2010
Skills
- EMR software
- Cross-functional communication
- Client relationship management
- Strategic planning
- Effective communication
- Team leadership
- Process optimization
- Risk assessment
- Change management
- CRMs
- Salesforce
- JIRA
- Microsoft Office
- Project planning
- Meeting facilitation
- Schedule coordination
- Technical monitoring
- Project scheduling
- Multi-project management
- Agile methodology
- Project goals and milestones
- Scope management
- Requirements gathering
- Work Planning and Prioritization
- Compliance monitoring
- Analytical thinking
- Deadline driven
- Performance Metrics
- Data Security
- Project Management
- Project Planning
- Decision Making
- Time Management
- Conflict Resolution
- Negotiation
- Integrity
- Training and Development
- Process Improvement
- Process Development
Timeline
Senior Project Manager
MHK
07.2024 - Current
Project Manager (Contract)
Cigna Healthcare
10.2023 - 10.2024
Senior Project Manager UCOE
NextGen Health
06.2022 - 10.2023
Senior Project Manager PMO
CVS Health
05.2021 - 06.2022
Senior Project Manager - Northern Light Health (Contract)
Ettain Group
05.2021 - 06.2022
Senior Project Manager (Contract)
UCare
07.2020 - 05.2021
Senior Project Manager (Contract)
Medica
01.2020 - 06.2020
Senior Implementation Project Manager
MatrixCare
10.2018 - 06.2019
Prime Therapeutics IT Project Manager
Genesis 10 Consulting
01.2018 - 12.2018
Optum/UHG Project Manager (Contract)
Hollstadt Consulting
01.2017 - 12.2018
Project Manager
Hayes Management Consulting
08.2015 - 08.2017
Project Manager
Nuance Communications
01.2013 - 01.2015
Project Manager/Implementation Manager
athenahealth
01.2011 - 01.2013
Software Training Specialist
eClinicalWorks
01.2011 - 12.2011
Medical Assistant and Quality Improvement Coordinator
BocaCare
01.2010 - 12.2010
Bachelors - Business Management
ANTHEM COLLEGE
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