Angie Anguiano
Nampa,ID
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Idaho Central Credit Union
08.2024 - Current
- Lead branch operations and support team development to ensure high levels of member satisfaction.
- Mentor and coach team members, fostering a positive and productive work environment.
- Develop strong working relationships with staff, fostering a positive work environment.
- Improve customer satisfaction by addressing and resolving complaints promptly.
- Boost employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Collaborate with management to implement new initiatives and improve branch performance.
Assistant Manager
Idaho Central Credit Union
08.2022 - 08.2024
- Oversaw daily branch operations and provided leadership to branch staff.
- supported achievement of branch goals through effective planning and execution.
- ensured compliance with ICCU policies and procedures.
Online Relationship Agent
Idaho Central Credit Union
08.2021 - 08.2022
- Assisted members/team members with their online loan applications.
- Cross-selling additional Credit Union products and services.
- Ensuring member satisfaction through courteous, accurate, and efficient service.
- Communicating professionally, accurately, and timely with members via phone, text, and email, setting clear expectations through the account and/or loan process.
- Maintaining in-depth product knowledge on all deposit account products, loan products, mortgage products, and business products.
- Mentoring Hire Ahead FSOs.
Financial Service Office
Idaho Central Credit Union
12.2020 - 08.2021
- Interviewing and qualifying members for loans of all types.
- Assisting members and businesses with opening new accounts.
- Promoting and cross-selling Credit Union services.
- Ensuring member satisfaction through courteous, accurate, and efficient service, always meeting or exceeding Eagle Service Standards.
- Communicating professionally, accurately and timely with members, setting clear expectations.
- Maintaining a positive and energetic team culture.
Member Service Specialist
Idaho Central Credit Union
11.2017 - 12.2020
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
Education
Caldwell Senior High School
Caldwell, ID05-2016
Associate of Arts - Criminal Justice
College of Western Idaho
Nampa, ID05-2016
Skills
- Positivity
- Developer ( team and process improvement)
- Achiever (goal-oriented and results-driven)
- Leadership and team development
- Decision-making
Timeline
Assistant Manager
Idaho Central Credit Union
08.2024 - Current
Assistant Manager
Idaho Central Credit Union
08.2022 - 08.2024
Online Relationship Agent
Idaho Central Credit Union
08.2021 - 08.2022
Financial Service Office
Idaho Central Credit Union
12.2020 - 08.2021
Member Service Specialist
Idaho Central Credit Union
11.2017 - 12.2020
Caldwell Senior High School
Associate of Arts - Criminal Justice
College of Western Idaho
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