Angie Gabriela Arenas Martinez
Galveston,TX
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
GRG
Galveston, TX
02.2021 - 11.2022
- Addressed complaints to kitchen staff and served replacement items.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Trained new employees on restaurant procedures and plating techniques.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
Front Desk Receptionist
Candlewood Suites Hotel
Galveston, TX
03.2020 - 11.2022
- Compiled and prepared reports and documents as requested.
- Used company badging system to create badges for new employees and visitors.
- Transcribed tapes and notes from meetings into prescribed formats.
- Handled sensitive information in a confidential manner.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Explained policies and procedures to visitors.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Engineering Intern
Insercor S.A.S
Neiva, Colombia
10.2018 - 09.2019
- Reviewed project plans and provided recommendations based on best practices.
- Participated in safety audits and ensured compliance with engineering standards.
- Participated in fieldwork to collect data and verify design specifications.
- Documented all work performed according to company guidelines and procedures.
- Communicated with clients and coworkers about analysis results.
- Maintained records of test results, measurements, calculations, sketches.
Education
Bachelor of Engineering - Metallurgical Engineering
Universidad Industrial De Santander
Bucaramanga, Colombia06-2015
Skills
- Emotional support
- Breastfeeding challenges
- Multicultural sensitivity
- Breastfeeding support
- Follow-up skills
- Empathetic listening
- Empathy and patience
- Multitasking and organization
- Bilingual communication
Timeline
Wait Staff Member
GRG
02.2021 - 11.2022
Front Desk Receptionist
Candlewood Suites Hotel
03.2020 - 11.2022
Engineering Intern
Insercor S.A.S
10.2018 - 09.2019
Bachelor of Engineering - Metallurgical Engineering
Universidad Industrial De Santander