Summary
Overview
Work History
Education
Skills
Certification
Timeline
Angie Avalo

Angie Avalo

Customer Service Rep/Intepreter
West Roxbury,MA

Summary

Dedicated, experienced, and technically skilled leader with over 20 years of experience in customer service. Excited to bring my proven skills and customer enthusiasm to your team. Experience providing excellent customer service while maintaining accurate and efficient records involving interpretation and translation. Flexible to work varied schedules, including nights, weekends, and holidays.

Overview

31
31
years of professional experience
3
3
Certifications
4
4
Languages

Work History

Personal Assistant

Dafna Flores
10.2023 - Current
  • Managed complex calendars and scheduling for the family.
  • Managed expenses and budgets.
  • Researched and analyzed information for various projects.
  • Organized and facilitated private events.
  • Arrange transportation and doctors' visits.
  • Handled confidential information with discretion.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Managed travel arrangements, including domestic and international flights, accommodations, and itineraries, for smooth business and personal trips.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.

Spanish Interpreter (Per diem)

Boston Public Schools
09.2016 - Current
  • Provide simultaneous interpretation for meetings for special education services, both in person and online.
  • Support communication at meetings with BPS students, therapists, nurses, caseworkers, and teachers.
  • Developed a comprehensive glossary of industry-specific terms to improve translation accuracy and consistency across projects.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.

Spanish Interpreter (Per diem)

Baystate Interpreters Inc.
09.2014 - Current
  • Facilitate effective communication between two parties that do not speak a similar language.
  • Attend conference calls and meetings and act as an official translator to mediate discussions.
  • Relay concepts and ideas between languages to clients.
  • Convert written materials from one language to another.
  • Edit and proofread text to accurately reflect language.
  • Receive and submit assignments electronically.
  • Maintained message content, tone, and emotion as closely as possible.

Spanish Interpreter (Seasonal)

City of Boston Election Department
09.2011 - Current
  • Compile and verify voters' lists from official registration records
  • Distribute ballots to voters and answer questions regarding voting procedures
  • Count ballots and prepare official reports of election results to communicate with the poll captain
  • Welcome voters and assist them with any reading or hearing challenges.

Catering Manager

Dafna Dreams and Delights, LLC
10.2023 - 10.2024
  • Overseeing all aspects of a catering business, from planning and coordinating events to managing staff and budget.
  • Coordinating logistics, including venue setup, equipment rentals, and transportation.
  • Handled catering scheduling, ordered food and planned events.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
  • Controlling costs and managing inventory.
  • Negotiating contracts with suppliers and vendors.

Nanny

Doctor
01.2022 - 12.2022
  • Providing quality child care to 3 children of various ages, ranging from newborns to 5 years old.
  • Designing creative and educational games and activities to support children’s mental and emotional development.
  • Assisting with light housekeeping duties, meal preparation, and driving children to various activities.
  • Tutoring children with difficult school subjects.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.

Wellness coach

TLC, Total Life Changes
04.2020 - 12.2022
  • Sales representative

Spanish Liaison

CRM, Property Management Corp.
01.2015 - 03.2020
  • Facilitate effective communication between two parties that do not speak a similar language
  • Manage the accounts of Spanish-speaking tenants
  • Translate foreign languages for clients to understand leasing arrangements.
  • Solved conflicts and addressed issues that occurred between other entities and business.
  • Evaluated customer needs and feedback to drive product and service improvements.

Spanish Interpreter/ Consultant

Massachusetts Rehabilitation Commission
01.1997 - 12.2014
  • Conducted interviews with Spanish-speaking claimants to provide detailed and accurate oral and written translation, including activities of daily living, work history, and medical/psychological histories.
  • Participated in disability hearings as a translator for both consumers and employees of Disability Determination Services.
  • Provided office support and clerical service for medical and psychological consultants, including mail delivery and disseminating priority reports.

Examination Clerk

Massachusetts Rehabilitation Commission
01.1995 - 12.1997
  • Answered phones and greeted clients warmly.
  • Assisted in filing and record-keeping duties for the rehabilitation Commission duties.
  • Compiled financial records for the department as needed.
  • Performed stenography and dictation for the department as needed.
  • Rerouted calls to the appropriate people.
  • Answered inquiries about the company to outside vendors and clients.
  • Helped organize office activities and functions.
  • Retrieved files for personnel and staff meetings per request.
  • Sorted and distributed incoming mail.

Education

High School Diploma -

Jamaica Plain High School, Boston, MA
01.1989

Skills

Multilingual, fluent in written and conversational Spanish, Portuguese, and French and practical Turkish

Certification

American Council of the Teaching of Foreign Languages – Spanish Advanced- Mid

Timeline

Catering Manager - Dafna Dreams and Delights, LLC
10.2023 - 10.2024
Personal Assistant - Dafna Flores
10.2023 - Current
Nanny - Doctor
01.2022 - 12.2022
Wellness coach - TLC, Total Life Changes
04.2020 - 12.2022
Spanish Interpreter (Per diem) - Boston Public Schools
09.2016 - Current
Spanish Liaison - CRM, Property Management Corp.
01.2015 - 03.2020
Spanish Interpreter (Per diem) - Baystate Interpreters Inc.
09.2014 - Current
Spanish Interpreter (Seasonal) - City of Boston Election Department
09.2011 - Current
Spanish Interpreter/ Consultant - Massachusetts Rehabilitation Commission
01.1997 - 12.2014
Examination Clerk - Massachusetts Rehabilitation Commission
01.1995 - 12.1997
Jamaica Plain High School - High School Diploma,
Angie AvaloCustomer Service Rep/Intepreter