Angie Barcus
Columbus,OH
Summary
Class A Delivery Route Driver with over 11 years of experience excels in ensuring the safe and efficient delivery of goods, alongside outstanding customer care. Expertise in customer service, route driving, and attention to detail has contributed to a significant increase in customer satisfaction and repeat business. Demonstrates proficiency in multitasking, commercial driving, and unloading, underpinned by a strong foundation in CSR and delivery driver experience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Uhaul Moving And Storage
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Continuously sought self-improvement opportunities through ongoing education and professional development programs related to the field of customer care.
Landoll truck driver
Eitels Towing
03.2022 - 05.2023
- Boosted company's reputation for reliable deliveries
- Enhanced customer trust through consistent on-time deliveries
- Contributed to a 20% increase in repeat business.
Class A Delivery Route Driver
U-haul Moving & Storage
08.2018 - 03.2022
- Responsible for safe and efficient delivery of goods, ensuring customer satisfaction
- Demonstrated excellent communication skills, effectively addressing customer queries
- Managed time effectively, ensuring timely deliveries
- Showcased strong problem-solving skills, swiftly resolving any issues
- Made significant impact on customer satisfaction through dedicated service
- Efficiently managed time, ensuring timely deliveries and high customer satisfaction
- Maintained meticulous attention to load accuracy, preventing damage and loss.
- Improved customer satisfaction by providing timely and accurate deliveries of products.
Assistant Manager
Uhaul Moving And Storage
08.2013 - 12.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
General Studies - General Studies
Gallia Academy High School
Gallipolis, OH05.1992
Skills
- Safe Driving Skills
- Multitasking
- Attention to Details
- Manual Shift Driver
- Customer Care
- Forklift Operator
- Loading
- Unloading
- General Labor
- Driving
- Air Brake
- Time Management
- Customer Service Skills
- Communication Abilities
- CSR
- Customer Support
- English
- Order Puller
- Warehouse Associate
- Picker Packer
- Commercial Driving
- Delivery Driver Experience
- Flatbed
- Box Truck
- Shuttle Driving
- Load & Unload
- Equipment Repair
- Customer Service
Personal Information
Title: Class A Delivery Route Driver
Hobbies and Interests
- I love the outdoors with my dogs!!!
- Mechanical Knowledge
- Freight Experience
- Route Driving
- Heavy Equipment Operation
- Tractor-Trailer
Certification
- Area of certification Training - Class A CDL Trainer
Timeline
Customer Care Representative
Uhaul Moving And Storage
05.2023 - Current
Landoll truck driver
Eitels Towing
03.2022 - 05.2023
Class A Delivery Route Driver
U-haul Moving & Storage
08.2018 - 03.2022
Assistant Manager
Uhaul Moving And Storage
08.2013 - 12.2018
General Studies - General Studies
Gallia Academy High School