Isamar Medina
Las Vegas,NV
Summary
Determined student with Psychology and Early Childhood Education knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Dedicated student interested in applying excellent communication and interpersonal skills to a Psychology and or Early Childhood Education role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Sales Representative
Wells Fargo & Company
Las Vegas, NV
10.2011 - 05.2012
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Resolved customer service issues in a timely manner.
- Processed orders, forms, applications, and requests.
- Built sustainable relationships with customers through open communication.
- Identified potential opportunities to upsell products or services.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
- Suggested additional products or services that may benefit the customer's needs.
- Educated customers on product features and benefits.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
Lead Teller
Wells Fargo & Company
Las Vegas, NV
09.2009 - 10.2011
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Maintained up-to-date knowledge of current bank products and services for customers' convenience.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
- Assisted customers with opening new accounts or closing existing ones as needed.
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
- Developed strategies to increase sales opportunities among customers by cross-selling bank services or products.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
Biological Sciences Laboratory Assistant
University of Nevada Las Vegas
Las Vegas, NV
08.2008 - 08.2009
- Maintained lab inventory and ordered supplies as needed.
- Performed laboratory experiments, including setting up and operating laboratory equipment.
- Followed safety protocols while working with hazardous materials or chemicals in the lab.
- Performed routine maintenance tasks such as cleaning glassware and other lab equipment.
- Monitored environmental conditions within the laboratory to ensure compliance with regulations.
- Ensured that laboratory procedures are followed correctly at all times.
Education
Master of Arts - Early Childhood Education
University of Nevada - Las Vegas
Las Vegas, NV05-2024
Bachelor of Arts - Psychology
University of Nevada - Las Vegas
Las Vegas, NV12-2017
Skills
- Outstanding people skills
- Organizational Skills
- Parenting skills educator
- Interpersonal communication skills
- Issue Resolution Skills
- Sales skills
- Safe driving skills
- MS Office skills
- Outstanding communication skills
- Learning skills development
- Analytical problem-solving skills
- Composition skills
- Exceptional written communication skills
- Team collaboration skills
- Teaching skills
- Writing skills
- Excellent customer service skills
- Excellent time management skills
- Life Skills Development
- Material Preparation
- Classroom support
- Behavior Modeling
- Student Tutoring
- Special Education Support
- Student Supervision
- Student and parent relations
- Behavior Management
- Activity implementation
- Special Education
- Relationship Building
- Maintaining safe environments
Affiliations
- Mother of two young children.
- Full time wife and student.
- Sole caregiver to mother.
- Family advisor.
- Multiple children foundation volunteer and sponsor.
- Child and woman advocate.
- Multicultural and immigration advocate.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- 2011- Top Wells Fargo Bank selling teller in Southern Nevada.
- 18th Annual Walk with the Heart of a Child
- Grant A Gift Autism Foundation Grant a Gift Gala 2023 supporter.
- Grant A Gift Autism Foundation Race for Hope 2024
Timeline
Customer Service Sales Representative
Wells Fargo & Company
10.2011 - 05.2012
Lead Teller
Wells Fargo & Company
09.2009 - 10.2011
Biological Sciences Laboratory Assistant
University of Nevada Las Vegas
08.2008 - 08.2009
Master of Arts - Early Childhood Education
University of Nevada - Las Vegas
Bachelor of Arts - Psychology
University of Nevada - Las Vegas
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