Michelle Suncin

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided exceptional customer service to ensure customer satisfaction.

Check employees temperatures before entering the building and give them a mask.

* got contracted under company after first contract ended with Texas Safety Solutions

• Processed patient payments and scanned identification and insurance cards.
• Straightened up waiting room to maintain neat and organized space.
• Greeted callers with enthusiasm, answering all phone calls by second ring.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Informed patients of financial responsibilities prior to rendering services.
• Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
• Took messages from patients and promptly relayed to appropriate staff.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Observed strict HIPAA guidelines at all times according to company policy.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
• Compiled physical and digital documents, charts and reports to meet business and patient need.

Check employees temperatures before entering the building and give them a mask.

* This is a temporary position

• Greeted customers, answered general questions and directed to appropriate locations.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Provided clerical support to all team members to improve office efficiency and enhance productivity.
• Kept reception area clean and organized to offer positive first impression to every visitor.
• Took accurate messages for staff and management to facilitate open and speedy communication.
• Maintained office safety by screening visitors, updating logs and issuing temporary passes.
• Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
• Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
• Answered and directed incoming calls using multi-line telephone system.
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
• Solved minor customer issues and escalated major problems immediately to CEO or HR
• Drafted and maintained incident reports, daily activity logs and other documents requested by management.
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
• Streamlined day-to-day office processes to meet long-term goals.

• Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
• Troubleshot and resolved issues with cash registers, card scanners and printers.
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Trained new team members in cash register operation, stock procedures and customer service.
• Processed returned items in accordance with store policy.
• Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
• Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
• Welcomed customers, offering assistance to help find necessary store items.
• Drove sales and add-on purchases by promoting specific item options to customers.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Stayed up to date on current item discounts to support promotions.
• Answered phone calls to assist customers with questions and online orders.
• Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
• Helped customer locate and select appropriate merchandise throughout store.
• Processed customer payments quickly and returned exact change and receipts.
• Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
• Scanned items quickly to keep lines moving and reduce overall wait time.
• Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Achieved high customer satisfaction scores by de-escalating complaints qui
• Maintained daily record of all transactions.
• Assisted with opening and closing of retail branch office.