Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angie Bonilla

Fiskdale,MA

Summary

Dynamic bilingual administrative professional with proven expertise at Webster Public Schools in workflow optimization and document translation. Proficient in Microsoft Office Suite and committed to delivering exceptional customer service while maintaining confidentiality and professionalism in all communications.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

19
19
years of professional experience

Work History

Bilingual Administrative Assistant

Webster Public Schools
10.2022 - Current
  • Implemented new office technologies that streamlined workflow processes, resulting in reduced paper waste and increased productivity.
  • Maintained up-to-date records of contact information, enabling quick access to key personnel when necessary.
  • Improved file organization system, making it easier to locate important documents when needed.
  • Managed calendar scheduling for executives, preventing double-booking and optimizing time usage.
  • Collaborated with colleagues to implement new procedures that increased operational efficiency throughout the office environment.
  • Handled sensitive information with discretion, ensuring privacy policies were upheld at all times during document handling or translation tasks.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Contributed to a positive work environment by fostering open communication between team members and providing support for their needs in a timely manner.
  • Prepared correspondence for internal and external recipients, maintaining professionalism in tone and style while effectively conveying messages.

Assistant Restaurant Manager

Panera Bread
04.2019 - 09.2022
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Personal Care Assistant

Tempus Unlimited
06.2017 - 06.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Cashier Team Lead

Dunkin' Donuts
05.2006 - 06.2013
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

GED -

Southbridge High School
Southbridge, MA
09-2017

Skills

  • Fluent bilingualism
  • Document translation
  • File management
  • Spreadsheet creation
  • Customer service
  • Time management
  • Problem-solving
  • Computer skills
  • Team collaboration
  • Professional communication
  • Verbal communication
  • File organization
  • Office administration
  • Strong problem solver
  • Microsoft Excel
  • Documentation and recordkeeping
  • Data entry
  • Excel spreadsheets
  • Training and coaching
  • Staff management
  • Microsoft Word
  • Quality assurance
  • Administrative support
  • Microsoft Office Suite
  • Mail handling
  • Prioritization
  • Confidential document control
  • Workflow optimization

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Bilingual Administrative Assistant

Webster Public Schools
10.2022 - Current

Assistant Restaurant Manager

Panera Bread
04.2019 - 09.2022

Personal Care Assistant

Tempus Unlimited
06.2017 - 06.2019

Cashier Team Lead

Dunkin' Donuts
05.2006 - 06.2013

GED -

Southbridge High School

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Angie Bonilla