Angie Boudreaux

Work History

My Digital Money

Remote , CA

05.2021 - Current

Establish sales goals and strategies that contribute to increased growth in sales and profitability.
Builds customer confidence by actively listening to needs and concerns and providing appropriate solutions.
Works closely with customer contacts, customer's end user community, and internal partners to fulfill Service Level Agreements (SLA's).
Directly responsible for the fulfillment of all SOW and SLA commitments.
Responsible for customer satisfaction, retention, growth, and profitability.
Consistent success with maintaining quarterly sales budget.
Develop continual process improvements.
Work closely with Operations Team on implementation and deployment of print technology and software support services, including inventory collection and management, and consumables management while monitoring adherence to all SLA's.
Facilitate quarterly/semi-annual performance reviews.
Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution.
Provide reporting metrics and tracking data as required to fulfill SLA's, and to identify and define KPI's.
Develop and document implementation plan for each additional phase of business.
Follow-through on mission critical activities identified by the Director Client Relations.
Recommends and implements operations techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices in all aspects of the operations.

Humana

Remote , LA

02.2020 - 02.2021

Oversaw all aspects of marketing functions, assist in creation of demand for products and, development of internal business processes that help create new business.
Monitored and developed brand standards publicly and internally to ensure brand standards are upheld; creation, execution, and tracking of marketing campaigns; client and internal event coordination including tracking of associated expenditures and communication.
Collaboration with all department heads throughout the company including the President.
Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.

Xtreme Commercial Services LLC

New Orleans , LA

01.2017 - 12.2020

Prepared and administered timely routine correspondence, negotiation memoranda, and contract negotiation documentation to ensured timely and coordinated submittal.
Prepared, organized and maintained contract records and files documenting contract performance and compliance.
Served as the point of contact for internal and external clients on contractual matters.
Collaborated with legal counsel, provide redlined recommendations, and confer with internal staff when completing a bid/RFP/RFQ.
Supported product management, service, and operations to ensure products and services are offered where appropriate, with competitive terms and conditions.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Xtreme Commercial Services LLC

New Orleans , LA

05.2013 - 12.2016

Assisted sales team with paperwork flow and maintained process from order entry to delivery.
Updated and efficiently maintained the delivery and shipment schedules and coordinated with clients.
Updated records and reassign accounts in sales CRM database.
Assisted Sales in preparation and implementation quarterly business reviews.
Worked with clients to address and respond to client and partnership management issues.
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.