Angie Bowers
Mechanicsburg,VA
Summary
Focused, dedicated, and highly motivated business/insurance leader with progressive expertise in customer-facing deliverables, project management, business analysis, leadership, problem-solving, and optimizing organizational processes. Skilled in translating company visions, researching information, and executing strategies that generate quantifiable results. Effective communicator and motivator who establishes and maintains strong working relationships with customers, peers, and management while projecting a positive and professional image. Consistently achieves organizational goals through effective multitasking and time management skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT Project Manager-Business Analyst
TRUIST - TIH
03.2016 - 10.2024
- Liaison between insurance divisions and IT
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Streamlined project delivery by implementing Agile and Waterfall methodologies and improving collaboration among team members.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
- Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed various IT projects to meet deadlines and customer requirements.
- Established and enforced project timelines and deadlines.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
Director, Wholesale Systems Management
Markel
05.2013 - 05.2015
- Served as the primary representative for Wholesale Senior Management on IT initiatives, ensuring projects remained within scope and on budget
- Managed the B2B web services which involved working closely with vendors, agents and IT team to deliver an efficient and effective means to compare several carriers for a particular risk resulting in reduced internal expenses
- A key player in the launch of the Markel University program
- Implemented a Cost Benefit Analysis process for all major IT and Insurance driven projects
- Led Wholesale Prioritization team to review all requests that were not part of approved major projects, worked closely with business owners to ensure request added value and communicated with stakeholder of approved changes and the expected timeframe for delivery
- Collaborated with the Business Process Team, Product Regulatory Services, AMS team, OnBase team, Web team and all other division representatives on current projects to ensure coordination, awareness and to avoid duplicate efforts
- Served as business champion for the customer facing rate/quote/bind system portal resulting in a 38% increase in the number of portal submissions and a 19% increase in the number of total portal visits
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Manager
Markel Corporation
10.2004 - 05.2013
- Manager - IT Leadership & Governance 2012 - 2013
- Managed a team of business analysts and QA developing a rate/quote/bind system portal for wholesale customers which resulted in reducing underwriter touch and expenses
- Worked closely with business sponsors and the IT development team to ensure delivery of expected product
- Manager - Atlas Project 2008 - 2012
- Managed the business process work supporting the Policy Administrative System Project
- Evaluated four different Wholesale Policy Systems, determined needed changes and presented recommended solutions in a clear and concise manner to senior management
- Created comprehensive project schedules detailing defined milestones, deliverables and resources in partnership with project leadership team, business leaders and vendor personnel
- Set the Markel 'Atlas' initiative as standard through in depth collaboration with business to detail full-blown future state process flows of thirty-eight 'wing to wing' underwriting processes
- Oversaw the first Markel Process Summit with business SME's and ambassadors
- Directed business team through significant process rationalization due to new business model implementation
- Performed a gap analysis on vendor software against defined process flows; recommended and obtained executive approval for customizations
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
Education
Business Administration and Management -
University of Tennessee
Knoxville, TNSkills
- Underwriting - Property & Casualty Insurance
- Project Management
- Business Analysis
- Risk Management
- Business Process Improvement
- Management
- Leadership
- Requirements Analysis
- Cross-functional team leadership
- Business process re-engineering
- Mergers and acquisitions knowledge
- Gap analysis
- Negotiation
- Business solutions development
- Communication Skills
- Business Continuity and Disaster Recovery expertise
Certification
- AIS
- AINS
- AU
Timeline
IT Project Manager-Business Analyst
TRUIST - TIH
03.2016 - 10.2024
Director, Wholesale Systems Management
Markel
05.2013 - 05.2015
Manager
Markel Corporation
10.2004 - 05.2013
Business Administration and Management -
University of Tennessee
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