Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angie Burns

Wickliffe,KY

Summary

Dynamic and results-driven professional with extensive experience in customer service at Walmart. Proven ability to enhance customer satisfaction through compassionate understanding and efficient cash handling. Recognized for building strong relationships and mentoring staff, contributing to a positive work environment and improved sales performance. Strong work ethic and adaptability in fast-paced settings.

Overview

15
15
years of professional experience

Work History

Cashier /Financial Services Representative

Walmart
Fulton Ky
08.2020 - 09.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Sales Associate

Dollar Tree
Fulton, KY
01.2019 - 07.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Retail Merchandiser

Spar
Bardwell, KY
07.2019 - 12.2019
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Changed shelf labels

Assistant Manager

Dollar General
Arlington, Ky
07.2018 - 07.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Open and close store
  • Office paperwork

Mother

Stay At Home Mum
Watervalley Ky
10.2015 - 07.2018

stayed at home with my son

Cashier

Kentucky Lake Oil Company
Fulton Ky
05.2011 - 10.2015
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Cooked food

Line Worker

Ferry Morse Seed Company
Fulton Ky
10.2010 - 04.2011
  • Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
  • Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.

Education

High School Diploma -

Onion County Central High School
Troy, TN

Skills

  • Customer service
  • Customer assistance
  • Strong work ethic
  • Compassionate understanding

Timeline

Cashier /Financial Services Representative

Walmart
08.2020 - 09.2025

Retail Merchandiser

Spar
07.2019 - 12.2019

Sales Associate

Dollar Tree
01.2019 - 07.2020

Assistant Manager

Dollar General
07.2018 - 07.2019

Mother

Stay At Home Mum
10.2015 - 07.2018

Cashier

Kentucky Lake Oil Company
05.2011 - 10.2015

Line Worker

Ferry Morse Seed Company
10.2010 - 04.2011

High School Diploma -

Onion County Central High School
Angie Burns