Angie Camez
San Diego,CA
Summary
Results-driven social services professional with progressive experience in case management, program coordination, and quality assurance within community-based organizations. Skilled in overseeing caseload operations, ensuring compliance with program requirements, coordinating multidisciplinary services, and supporting client success outcomes. Proven ability to manage high-volume workflows, improve documentation processes, and collaborate with internal teams, vendors, and community partners. Bilingual in English and Spanish.
Overview
7
7
years of professional experience
Work History
Case Manager
Jewish Family Service of San Diego
02.2026 - Current
- Oversee client case documentation and financial assistance processes, ensuring compliance with agency and funding requirements.
- Review and approve financial documents (W-9s, invoices, payment requests) for accuracy and completeness.
- Coordinate with landlords, vendors, and clients to resolve documentation gaps and ensure timely service delivery.
- Maintain audit-ready case files within ETOi database systems.
- Monitor deadlines, prioritize caseload demands, and proactively follow up to prevent service delays.
- Collaborate with internal teams to streamline workflows and improve operational efficiency.
Case Manager
Lifeline Community Services
San Diego, CA
07.2025 - 02.2026
- Managed complex caseloads while ensuring timely documentation and adherence to program standards.
- Coordinated services between clients, providers, and community resources to support client stability and outcomes.
- Facilitated intake processes, scheduling, and ongoing communication across multidisciplinary teams.
- Supported program operations through accurate recordkeeping and administrative coordination.
Justice Enhanced Case Manager
Center Star ACT
04.2025 - 05.2025
- Ensured compliance with court-mandated service plans and legal documentation requirements.
- Monitored client progress and coordinated with legal and clinical teams to maintain program alignment.
Quality and Performance Monitor
Southwest Key Programs
01.2025 - 03.2025
- Conducted internal audits of case files to ensure compliance with agency, state, and federal standards.
- Generated quality assurance reports, identifying trends, gaps, and opportunities for program improvement.
- Partnered with leadership to strengthen documentation practices and enhance audit readiness.
Case Manager
Southwest Key Programs
02.2022 - 01.2025
- Managed high-volume caseloads, ensuring accurate documentation and timely data entry in compliance with program requirements.
- Conducted client intakes, assessments, and service coordination to support enrollment, retention, and successful outcomes.
- Reviewed and verified documentation to maintain adherence to agency and regulatory standards.
- Coordinated communication across departments, clients, and external stakeholders to ensure continuity of care.
- Supported reporting, audits, and administrative functions to enhance program operations.
- Provided mentorship and training to new and existing staff, reinforcing best practices in case management, compliance, and documentation quality.
Health Navigator
Family Health Centers of San Diego
10.2021 - 02.2022
- Coordinated patient care by assessing needs and connecting individuals to medical and community resources.
- Collaborated with multidisciplinary teams to address barriers to care and improve service delivery.
- Supported quality improvement initiatives and participated in team-based care planning.
- Maintained accurate patient records and managed scheduling, documentation, and reporting processes.
Case Manager
Southwest Key Programs
06.2020 - 09.2021
- Managed client intakes, assessments, and service planning to support family reunification outcomes.
- Ensured compliance with documentation standards through accurate data entry and file auditing.
- Collaborated across departments to improve coordination of services and case progression.
Intern
Coalición Pro Defensa del Migrante
03.2019 - 03.2020
- Conducted client intakes and connected individuals to essential resources, including shelter, healthcare, and transportation.
- Provided bilingual support and advocacy for immigrant populations navigating complex systems.
- Contributed to program operations by developing materials and improving workflow efficiency.
Education
Bachelor of Arts - Social Work
San Diego State University
Associate of Applied Science - Social Work
San Diego City College
Skills
- Program & Case Management Oversight
- Client Services Coordination
- Compliance & Documentation Auditing
- Cross-Functional Team Collaboration
- Community & Vendor Partnerships
- Quality Assurance & Performance Monitoring
- Data Management (ETOi & Internal Systems)
- Process Improvement & Workflow Efficiency
- Crisis Support & Client Advocacy
- Bilingual Communication (English/Spanish)
Timeline
Case Manager
Jewish Family Service of San Diego
02.2026 - Current
Case Manager
Lifeline Community Services
07.2025 - 02.2026
Justice Enhanced Case Manager
Center Star ACT
04.2025 - 05.2025
Quality and Performance Monitor
Southwest Key Programs
01.2025 - 03.2025
Case Manager
Southwest Key Programs
02.2022 - 01.2025
Health Navigator
Family Health Centers of San Diego
10.2021 - 02.2022
Case Manager
Southwest Key Programs
06.2020 - 09.2021
Intern
Coalición Pro Defensa del Migrante
03.2019 - 03.2020
Associate of Applied Science - Social Work
San Diego City College
Bachelor of Arts - Social Work
San Diego State University