Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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ANGIE CASTILLO

Bensenville

Summary

Highly motivated regional sales manager with exceptional analysis and leadership skills. Known for success in client retention and sales goals achievement. Offering several years of sales experience. Specialty in building high-performing teams and high-volume locations.

Overview

11
11
years of professional experience

Work History

Audit Risk and Compliance Manager

Amazon
Chicago
07.2020 - Current
  • Consistently achieved execution goals in SLA, QC, and performance management
  • POC for PiT team in VOC initiatives including roundtables and program methodology
  • Training and development liaison for PiT team in partnership with AFP Onboarding team
  • Developed onboarding and rehire tools for the AFP to mitigate risk
  • Created I-9 methodology updates and process improvements resulting in a 15% improvement in carrier audit scoring YOY
  • Successfully completed Change Management Project that had a tailwind impact to Risk Scoring
  • Deprecated testing that had a tailwind cost savings in HC
  • Provided AFP Acquisition support by becoming an interviewing bar raiser
  • Created video trainings and execution SOPs for annual assessments
  • Oversaw full audit lifecycle according to organizational protocol, generating progress and closing reports for leadership and clients.
  • Provided expert marketing support by reviewing and submitting regulatory-related materials for newsletters and other promotional strategies.
  • Collaborated with legal counsel to ensure that operational activities are compliant with regulatory requirements.
  • Supporting Glamazon Illinois, Women@amazon, and Givehub community events
  • 2022 Above and Beyond ARC Award Winner Award
  • 2023 Super Star ARC Award Winner for business impact

District Manager, USA Region Stores

Mountain Warehouse
03.2018 - 09.2019
  • Improved underperforming USA market; IL, NY, NJ, PA, MI to highest increase in comp and plan performance for FY 2018 in entire company
  • Chicago Area based with 50% travel
  • Effectively increased sales by 20% to LY and 25% to Plan and Margin increase of 3% FYE 2018
  • Graded product selection for entire USA stores for each season including WOH and ROS
  • Successfully retained top talent with an 88% associate retention rate utilizing 9 box strategies
  • Utilized SAP analysis to identify opportunities in business trends and staff performance
  • Validated company standards and expectations through effective action plans, performance coaching and follow up during both store weekly visits and remote management
  • Directly Partnered with HR to select and improve employee benefits
  • Maintained District budgets and cost controls
  • Certified in Graff Retail District Manager Training program in 2018

District Manager in Training

CVS Pharmacy
Palatine
08.2017 - 01.2018
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Cultivated positive rapport with associates and team leadership.
  • Coached, developed and motivated team to achieve revenue goals.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
  • Worked with direct reports to develop and implement action plans, improving operating results.

Area Manager, Midwest

Wolverine World Wide
08.2014 - 05.2017
  • Led a direct team of store managers with $10M in volume for Sperry, Saucony, Merrell and Multi-Brand in specialty and outlet locations including supporting 33 store managers and $20M in volume for combined Midwest District IL, WI, MS, MN, MI & IN
  • Retained top talent through continued leadership development; 8 internal promotes including 2 assistant managers to store managers
  • Provided high-impact coaching to improve performance and drive results; 2016- increased district conversion by 4%, ranked at top of region for average dollar transaction and units per transaction; 2016 ranked top in chain in comp performance
  • Managed team priorities that align to corporate goals including shrink control; maximized target store program for district to meet 2016 shrink goal; removed 2 stores from target program
  • Represented field on Merrell advisory board and store visit advisory committee; facilitates weekly district manager feedback calls
  • Acting DM to remainder of Midwest District of 33 locations
  • Successfully on boarded and orientated Western Market DM including newly hired home base representatives in the Chicago Market

Education

Triton College
River Grove, IL

Skills

  • Quality control
  • Project management
  • Analytical problem solving
  • SOP writing
  • Product knowledge
  • Team recruitment
  • Team building
  • Forecasting and reporting
  • Territory management
  • Operations management
  • Strategic planning
  • Sales development
  • Goals and performance
  • Human resources management
  • Multi-million dollar P&L management
  • Staff training and development
  • Performance management
  • Promotional planning
  • Planogram development

References

Available upon request

Timeline

Audit Risk and Compliance Manager

Amazon
07.2020 - Current

District Manager, USA Region Stores

Mountain Warehouse
03.2018 - 09.2019

District Manager in Training

CVS Pharmacy
08.2017 - 01.2018

Area Manager, Midwest

Wolverine World Wide
08.2014 - 05.2017

Triton College

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ANGIE CASTILLO