Open To Work
Angie Chivington
Warsaw,IN
Work Preference
Summary
Dedicated healthcare professional with extensive experience in patient care and clinical assessments, particularly in managing complex cases. Demonstrates exceptional critical thinking and problem-solving abilities while effectively addressing a wide range of medical conditions. Strong advocate for patient education, utilizing advanced medical knowledge to empower patients and enhance healthcare experiences. Recognized for adaptability in fast-paced environments and a commitment to excellence as a Registered Nurse, with proven proficiency in various orthopedic surgeries, including total joint replacements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Support Specialist-REMOTE
J and B Medical
Pontiac, MI
11.2025 - Current
- Provided exceptional customer support via phone and email, addressing inquiries and resolving issues promptly.
- Assisted in maintaining accurate customer records using CRM software to ensure seamless communication.
- Collaborated with cross-functional teams to enhance customer experience through feedback integration.
- Led regulatory submissions to ensure compliance with federal and international regulations.
- Developed and implemented quality assurance processes for product approvals.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Coordinated communication efforts by handling over 35 calls each day to evaluate physician-prescribed supplies.
Emergency Room Registered Nurse
Lutheran Kosciusko Hospital
Warsaw, IN
12.2005 - Current
- Worked as a full time ER floor nurse from December 2005 to August 2013 but still currently floating to ER department as needed.
- Collaborated effectively with other healthcare professionals to develop individualized treatment plans for each patient's needs.
- Maintained current knowledge of policies, protocols and regulations related to Emergency Room services.
- Exhibited strong communication skills when working with interdisciplinary teams to coordinate patient care plans and discharge planning activities.
- Demonstrated ability to provide efficient and effective care for a wide variety of medical conditions.
- Assisted physicians with diagnostic tests, treatments and procedures while maintaining the highest standards of professional nursing practice.
- Assessed patient responses to interventions and made necessary adjustments accordingly.
Nursing House Supervisor
Lutheran Kosciusko Hospital
Warsaw, IN
04.2025 - 12.2025
- Monitored staffing levels to ensure adequate coverage at all times; filled vacancies as needed.
- Demonstrated leadership and management skills in overseeing nursing staff of up to 50 personnel.
- Resolved conflicts among staff members in a professional manner while upholding organizational values.
- Ensured compliance with federal and state regulations related to long-term care facilities; prepared reports as required by regulatory agencies.
Surgery Scheduling Coordinator
Lutheran Kosciusko Hospital
Warsaw, IN
01.2019 - 12.2025
- Assisted with pre-authorization processes for insurance companies in order to obtain approval for surgeries before they were scheduled.
- Utilized problem-solving skills to quickly resolve issues that arose during the scheduling process.
- Developed and implemented a new system for scheduling surgery appointments, resulting in improved patient satisfaction and reduced wait times.
- Provided exceptional customer service by responding promptly to inquiries from patients regarding their upcoming surgeries.
- Developed knowledge of ICD-10 codes and CPT codes in order to accurately code diagnoses and treatments for all patients.
Registered Nurse, Endoscopy
Lutheran Kosciusko Hospital
Warsaw, IN
08.2013 - 12.2025
- Demonstrate strong communication skills when interacting with patients, families, and healthcare professionals.
- Ensure that all necessary equipment was available for use.
- Sufficient with performance of both circulating and scrub roles throughout the endoscopy procedures.
- Maintained accurate records of all endoscopic procedures performed.
- Assist physicians with diagnostic and therapeutic endoscopic procedures such as colonoscopies, upper GI exams, sigmoidoscopies and biopsies.
- Assist physicians with equipment for specialty endoscopy procedures such as cold forceps biopsies, hot snares, stent placements, ERCP procedures, gold probe cauterize, esophageal dilation balloons, injection syringes for tattoos and medications, approximately 10 cases a day.
- Managed emergency situations that may arise during an endoscopic examination.
- Educated patients on proper preparation for endoscopic procedures.
- Maintained sterile environment throughout the entire examination process.
Registered Nurse, OR
Lutheran Kosciusko Hospital
Warsaw, IN
08.2013 - 12.2025
- Surgical circulation experience with a wide range of specialties such as orthopedic, general, gynecology, cesarean sections, podiatry, and endoscopy food bolus removal and ERCP.
- Maintained up-to-date knowledge of best practices for surgical nursing through continuing education courses.
- Provided emotional support to family members of surgical patients before and after operations.
- Identified potential risks associated with surgical interventions.
- Reacted immediately to life-saving situations based upon nursing standards and protocols.
- Ensured compliance with hospital policies and procedures related to infection control protocols within the OR setting.
- Provided pre-operative and post-operative care to surgical patients, ensuring optimal patient outcomes.
- Developed positive relationships with colleagues to foster an environment of teamwork within the department.
- Provided critical care in high-pressure emergency situations, ensuring patient safety and comfort.
- Collaborated with multidisciplinary teams to develop and implement effective treatment plans for diverse patient populations.
Education
Bachelor of Science (B.S.) - Nursing
Indiana Wesleyan University
IN05-2021
Associate in Science (A.S.) - Nursing
Purdue University Fort Wayne
Fort Wayne, IN01-2004
Skills
- Customer service excellence
- Multitasking abilities
- Time management strategies
- Effective communication skills
- Medical terminology expertise
- Health information systems knowledge
- Data analysis proficiency
- ICD-10 and CPT coding skills
- Clinical leadership and care planning
- CRM software
- Product knowledge
- Customer relationship management (CRM)
Accomplishments
- Supervised team of approximately 40 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 15 in the development of a New Process IN Medicaid Assessments.
Certification
- Registered Nurse Indiana
- Registered Nurse Compact
- Basic Life Support
- Advanced Life Support
- Pediatric Advanced Life Support
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Support Specialist-REMOTE
J and B Medical
11.2025 - Current
Nursing House Supervisor
Lutheran Kosciusko Hospital
04.2025 - 12.2025
Surgery Scheduling Coordinator
Lutheran Kosciusko Hospital
01.2019 - 12.2025
Registered Nurse, Endoscopy
Lutheran Kosciusko Hospital
08.2013 - 12.2025
Registered Nurse, OR
Lutheran Kosciusko Hospital
08.2013 - 12.2025
Emergency Room Registered Nurse
Lutheran Kosciusko Hospital
12.2005 - Current
Associate in Science (A.S.) - Nursing
Purdue University Fort Wayne
Bachelor of Science (B.S.) - Nursing
Indiana Wesleyan University