Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nicandra Ferretiz

Longview,TX

Summary

Driven by a passion for excellence in customer service, I honed my problem-solving and Microsoft Office Suite skills at Bugbusters Pest Control, significantly enhancing customer satisfaction. My adeptness in guest service operations and commitment to efficiency propelled me to excel in fast-paced environments, always prioritizing client needs and seamless service delivery.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Support Specialist (Remote

Bugbusters Pest Control
Longview, TX
08.2022 - Current
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Investigated customer complaints regarding product quality or service rendered.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Researched customer inquiries using available resources such as FAQs and online forums.
  • Created detailed reports on customer feedback for management review.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Performed regular follow-up calls to check on customer satisfaction levels.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Resolved issues with first call and escalated more complex issues to obtain necessary customer support.

Front Desk Agent

Hyatt Place
Secaucus, NJ
05.2018 - 06.2022
  • Managed front desk operations, ensuring cleanliness and presentation of the workspace
  • Greeted and welcomed guests, providing a warm and efficient guest experience
  • Addressed guest inquiries, complaints, and requests professionally
  • Handled incoming calls, redirected as needed, or took messages for staff
  • Managed mail distribution and prepared outgoing correspondence
  • Monitored and replenished office supplies to maintain smooth operations
  • Managed records, schedules, and arranged travel for staff when required

Front Desk Agent

Holiday Inn Express
Mount Pleasant , Texas
07.2010 - 04.2018
  • Managed front desk operations, ensuring cleanliness and presentation of the workspace
  • Greeted and welcomed guests, providing a warm and efficient guest experience
  • Addressed guest inquiries, complaints, and requests professionally
  • Handled incoming calls, redirected as needed, or took messages for staff
  • Managed mail distribution and prepared outgoing correspondence
  • Monitored and replenished office supplies to maintain smooth operations
  • Managed records, schedules, and arranged travel for staff when required

Education

Bachelor's Degree - Geosciences

Southern New Hampshire University
Manchester, NH
11.2024

Associate of Science (A.S.) -

Northeast Texas Community College
Northeast, TX
08.2016

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Organizational and Time Management Skills
  • Guest Service and Front Desk Operations
  • Inventory Management and Accuracy
  • Billing and Administrative Support
  • Multitasking
  • Data Entry
  • Cultural Empathy
  • Effective written and verbal communication
  • Problem-Solving Skills
  • Customer Response
  • Customer service excellence
  • Appointment Scheduling
  • CRM Software
  • Call center experience
  • Live chat support
  • Payment Processing
  • Sales Support
  • Complaint Handling
  • Remote Working Experience

Certification

CDL A

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Customer Support Specialist (Remote

Bugbusters Pest Control
08.2022 - Current

Front Desk Agent

Hyatt Place
05.2018 - 06.2022

Front Desk Agent

Holiday Inn Express
07.2010 - 04.2018

Bachelor's Degree - Geosciences

Southern New Hampshire University

Associate of Science (A.S.) -

Northeast Texas Community College

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Nicandra Ferretiz