Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Reda CHOUKAIRI

Alexandria,VA

Summary

I am a motivated and tech-savvy professional with a background in customer service, delivery operations, and data processing. Known for delivering exceptional client experiences, managing high volumes of information with speed and accuracy, and adapting quickly to digital tools. Seeking a remote position in customer support or data entry to contribute strong communication, problem-solving, and computer skills to a dynamic team.

Overview

9
9
years of professional experience

Work History

Remote Customer Service Representative

NexRep
Remote
09.2024 - Current
  • Provide top tier customer support for U.S. brands including retail clients like “Glossier”.
  • Assist customers via phone, chat, email, and SMS with orders, billing questions, delivery updates, and product support.
  • Handle escalations with empathy and professionalism, maintaining high customer satisfaction scores.
  • Use CRM tools and ticketing platforms to track customer interactions and resolve inquiries efficiently.

Driver – Customer Service Specialist

Lyft And Uber
Washington, D.D
05.2023 - Current
  • Delivered over 1,500 rides while maintaining a 5-star rating for communication, route efficiency, and service quality.
  • Provided a personalized experience by adapting to diverse customer needs, languages, and accessibility requests.

Sales Advisor – Computing Department

Best Buy, Geek Squad
Alexandria, VA
11.2022 - 05.2023
  • Delivered tailored solutions to customers’ tech needs, particularly in computing and digital devices.
  • Assisted customers in selecting laptops, software, and peripherals with a focus on both technical accuracy and customer satisfaction.
  • Trained new team members on sales protocols and tech product knowledge, reinforcing high service standards.

Retail Associate

FedEx
Falls Church, Virginia
04.2019 - 08.2022
  • Supported daily operations including packaging, shipping, and printing services.
  • Provided consistent and timely service, helping customers with logistics and delivery needs.
  • Maintained a well-organized store environment and assisted with product restocking and troubleshooting.

Cashier

Panera Bread
Falls Church, VA
10.2018 - 03.2019
  • Handled front-line cashier duties and ensured a seamless ordering process for customers.
  • Managed high-traffic service times with efficiency, speed, and friendliness.
  • Worked closely with kitchen and management staff to maintain accurate order flow and customer satisfaction.

Customer Service Representative

SFR telecommunications
Metz, France
08.2016 - 07.2018
  • Assisted customers in-store with billing issues, contract details, and pricing updates.
  • Delivered personalized support and explained invoice changes with clarity and professionalism.
  • Handled escalations calmly, ensuring smooth issue resolution and high customer satisfaction.
  • Managed CRM systems and telecom databases efficiently while upselling services when appropriate.

Education

Associate of Applied Science - Cyber Security

Northern Virginia Community College
Annandale, VA
08-2024

Bachelor of Arts - Finance And Accouting

Université De Lorraine
Metz
07-2018

Skills

Exceptional Customer Service & Communication

Microsoft Office Suite (Word, Excel, PowerPoint)

Fast & Accurate Typing (WPM: ~70)

Data Entry & Internet Research

CRM & Ticketing Systems (Zendesk, Salesforce)

Problem Solving & Conflict Resolution

Email Management & Remote Collaboration Tools (Zoom, Slack)

Tech Proficiency: PC/Mac, Cloud Platforms, File Sharing

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Professional

Timeline

Remote Customer Service Representative

NexRep
09.2024 - Current

Driver – Customer Service Specialist

Lyft And Uber
05.2023 - Current

Sales Advisor – Computing Department

Best Buy, Geek Squad
11.2022 - 05.2023

Retail Associate

FedEx
04.2019 - 08.2022

Cashier

Panera Bread
10.2018 - 03.2019

Customer Service Representative

SFR telecommunications
08.2016 - 07.2018

Associate of Applied Science - Cyber Security

Northern Virginia Community College

Bachelor of Arts - Finance And Accouting

Université De Lorraine

Similar Profiles

CREATE PROFILE
Reda CHOUKAIRI