Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sasha Walker-Hinds

Columbus

Summary

Strategic and service-focused professional with over 10 years of experience in customer account management, credit operations, and partner support. Proven ability to collaborate cross-functionally and enhance global operations through effective dispute resolution, client onboarding, credit servicing, and comprehensive reporting. Known for proactive communication and adept problem-solving skills, complemented by a strong background in supporting both commercial clients and internal business partners. Certified in customer experience enhancement, dedicated to delivering excellence and driving results across diverse global teams.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Customer Service & Partner Support Specialist

Bread Financial
10.2011 - Current


  • Collaborate with global teams (including collections, credit bureau, and mail services) to resolve partner issues and ensure compliance with reporting standards
  • Monitor and verify consumer and commercial credit data using DocuWare and multiple credit bureaus
  • Maintain and audit account records across global partner platforms; assist in updating sensitive customer and partner data
  • Train new associates on compliance processes, account servicing standards, and partner handling protocols
  • Assist with escalations and ensure timely resolution of credit disputes and commercial account issues
  • Recognized for excellence in partner communication and awarded the Star Award (2012)
  • Key Achievements:
  • Promoted from Core Floor Associate to Co-brand Partner Support within one year
  • Backed Global Support team for bureau logging, demonstrating trusted access to sensitive data
  • Actively contributed to Associate Engagement and Talent Retention Committees

Customer Service Associate

Walmart
10.2012 - 07.2013
  • Supported customers with product inquiries, returns, and credit applications
  • Promoted store financing options and processed credit applications efficiently
  • Handled sensitive customer information in compliance with store policy

Outbound Sales & Customer Support Specialist

KMP Travel
11.2009 - 07.2011
  • Sold vacation packages to national and international customers via outbound calls
  • Built long-term client relationships through trust, engagement, and consistent follow-up
  • Collected and processed payments while ensuring secure handling of credit information

Clerk, Administrative Assistant, Accounts Clerk

Various
01.2000 - 01.2009
  • Reconciled financial records using QuickBooks
  • Supported office communications, appointment scheduling, and mail management
  • Worked directly with external partners and internal teams on financial processes
  • Other Roles

Education

Associate of Science - Marketing Coursework

Southern University A&M College
Baton Rouge, LA
01.2006

High School Diploma - undefined

Ballou Senior High School
Washington, DC
01.2004

Skills

  • Global Account & Partner Support
  • Call Center Analytics
  • Credit & Collections Operations
  • Cross-Functional Collaboration
  • Commercial Account Servicing
  • Customer Experience Management
  • Dispute resolution expertise
  • Microsoft Office Suite & QuickBooks
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • QuickBooks DocuWare Kana
  • Nice Quality Central Nexidia
  • Credit reporting software proficiency(Experian, Equifax, TransUnion, Innovis, E-oscar)

Accomplishments

    Certified Star Award recipient in 2012

    Wall Calendar committee 2012-2014

    Pal program 2012 to Current

    Career Enrichment Program (CEP) year 2013-2014

    Associate Engagement Committee 2013 to 2020(Talent Retention)

Certification

  • Achieve Global Certified – Customer Experience & Retention
  • Lowering Customer Effort Certified – Service Optimization
  • Star Award Recipient – Alliance Data (2012)
  • Associate Engagement Committee Member (2013–2020)
  • PAL Program Member (2012–2021)

Timeline

Customer Service Associate

Walmart
10.2012 - 07.2013

Senior Customer Service & Partner Support Specialist

Bread Financial
10.2011 - Current

Outbound Sales & Customer Support Specialist

KMP Travel
11.2009 - 07.2011

Clerk, Administrative Assistant, Accounts Clerk

Various
01.2000 - 01.2009

High School Diploma - undefined

Ballou Senior High School

Associate of Science - Marketing Coursework

Southern University A&M College

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