Angie Cleland
Summary
Versatile and results-driven professional with extensive experience at Walmart, excelling in roles from UAT Special Assignment to Asset Protection Manager. Demonstrated expertise in end-to-end testing and team collaboration, significantly reducing production issues and enhancing customer satisfaction. Skilled in multitasking and problem-solving, adept at improving operational efficiencies and training teams for excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
UAT Special Assignment
Walmart
09.2024 - Current
- Reduced production issues by identifying, documenting, and reporting defects during UAT testing phases.
- Improved user satisfaction by collaborating with end-users to understand their requirements, pain points, and expectations for application functionality.
- Contributed to agile development efforts through active participation in sprint planning, backlog grooming, daily stand-ups, and retrospective meetings.
- Boosted customer satisfaction by validating that applications met their intended functionality before release.
Nationally Certified Pharmacy Technician
Wal-Mart Supercenter
06.2018 - 09.2024
- Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Invoice/UPC/Claims Supervisor
Walmart
01.2010 - 06.2018
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
- Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
Asset Protection Manager/Assistant Manager of Operations
Walmart
01.2006 - 12.2010
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
Education
Associate of Applied Science - Computer Repair/Schematics & Communication
National Education Center
West Des MoinesSkills
- End-to-end testing
- Functional testing
- User acceptance testing
- Teamwork and collaboration
- Multitasking Abilities
- Adaptability and flexibility
- Strong problem solver
- Documentation skills
- Organized and detail oriented
- Analytical thinking
Accomplishments
Having devote 32+ years to this organization, I have had the privilege to hold several position across various departments. In each role, I have not only hones my technical skills and professional acumen, but I have also cultivated a deep understanding of our company's operations, values, and culture. These experiences have equipped me not only with practical knowledge but also the contextual insight that can only be gained through years of dedicated service. I strive to enhance our workplace by being a resource for my colleagues and teams. Throughout my tenure, i have earned a reputation as the "go-to" person for information and policies. This role is something I take great pride in, as it reflects my commitment to fostering a collaborative environment where associates feel supported and empowered. I have consistently made it my aim to create trust and respect.
Certification
- Certificate of Registration from Iowa Board of Pharmacy
- Associate Degree in Computer Repair/Schematics and Communication
- Nationally Certified by Board of Pharmacy
- State of Iowa Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteImportant To Me
Healthcare benefitsWork from home optionWork-life balanceCareer advancementStock Options / Equity / Profit SharingPaid sick leave401k matchPaid time offCompany CultureTimeline
UAT Special Assignment
Walmart
09.2024 - Current
Nationally Certified Pharmacy Technician
Wal-Mart Supercenter
06.2018 - 09.2024
Invoice/UPC/Claims Supervisor
Walmart
01.2010 - 06.2018
Asset Protection Manager/Assistant Manager of Operations
Walmart
01.2006 - 12.2010
Associate of Applied Science - Computer Repair/Schematics & Communication
National Education Center