Sonal Hirani

Organization: T-Mobile, Bellevue, WA (Contractor)

Product: Account Management

Project Description:

The T-Mobile web application is a comprehensive digital self-service platform designed to streamline the customer journey. The application facilitates end-to-end e-commerce for devices and accessories while providing robust tools for plan management, add-on service configurations, and secure billing and payment processing. Additionally, the platform integrates critical account-level functionalities, including parental control settings and real-time visibility into account usage and transaction history

Roles and Responsibilities:

Testing Strategy & Lifecycle Management

• Led testing initiatives for T-Mobile data plans, analyzing BRDs, FRDs, and User Stories to design comprehensive test plans and scenarios.
• Participated in Agile/Scrum ceremonies, including sprint planning and backlog grooming, to ensure alignment with development objectives.
• Evaluated Level of Effort (LOE) and maintained full traceability between requirements, test cases, and defects in Confluence.

Execution and Quality Assurance

• Executed Functional, System, Integration, and E2E testing on web and mobile platforms for both postpaid and prepaid account services.
• Conducted thorough Regression, Smoke, and Sanity testing before every release to ensure the stability of existing functionalities.
• Performed specialized UI, localization, and accessibility testing to enhance product quality and meet global inclusivity standards.
• Led a Bug Bash initiative focused on identifying production defects post-release, significantly reducing customer care tickets and support calls.

Defect Management & Production Support

• Identified and tracked defects in Jira, collaborating with developers and DevOps teams to ensure prioritized and timely resolution.
• Conducted Post-Deployment Production Validation and UAT to identify critical defects and safeguard the live customer experience.
• Supported Go/No-Go deployment decisions by providing data-driven insights and quality metrics during pivotal release calls.

Backend & API Validation

• Performed API testing using Postman, validating REST endpoints, request/response payloads, authentication, and status codes.
• Analyzed application logs via Splunk, executing SPL queries to trace transaction IDs and error codes for effective root cause analysis.
• Managed device and SIM activation processes, ensuring hardware and account configurations met strict testing protocols.

Product: ZFPV (Zero Footprint Viewer)
Project Description:
Contributed significantly to the HealthView ZFPV, a web viewer application enabling DICOM study image viewing across various web browsers and devices. This application, integrated with HealthView, allows for seamless access and operation without leaving a footprint in the client environment.

Role and Responsibilities:

Test Planning & Strategy

• Developed and estimated comprehensive test plans and procedures, aligning testing approaches with project strategies and strict delivery timelines.
• Evaluated Level of Effort (LOE) for upcoming feature releases, ensuring realistic resource allocation and project scheduling.
• Contributed to the ZFPV project, a web viewer application enabling seamless DICOM study image viewing across diverse browsers and devices without a client-side footprint.

Execution & Regression Testing

• Executed rigorous Functional and Regression testing on application builds to ensure the stability and reliability of the medical imaging viewer.
• Conducted cross-browser and cross-device validation to ensure consistent performance and high-quality user experience across all supported platforms.
• Performed Smoke and Sanity testing on new builds to verify core functionality prior to deep-dive validation cycles.

Team Management & Coordination

• Coordinated task distribution among team members, aligning testing assignments with individual skill sets to optimize team performance and velocity.
• Facilitated effective communication between cross-functional teams, ensuring technical requirements for the HealthView integration were met.
• Mentored junior testers on DICOM standards and specific project protocols to maintain high quality-assurance standards.

Reporting and Defect Management

• Analyzed, reproduced, and reported defects with meticulous detail, tracking issues from identification through to successful resolution.
• Prepared and reviewed weekly status reports, including bug logs, effort estimates, and quality deliverables to maintain transparency with the Project Manager.
• Maintained project documentation and defect logs, ensuring all findings were clearly communicated to the development team for rapid troubleshooting.

• Led maintenance and support testing for the Microsoft IT-RXD CSS Cluster, ensuring the stability of the global platform for customer and partner interactions.
• Conducted comprehensive testing for 10+ applications during critical release cycles and system outages, ensuring data consistency across intra-application servers.
• Managed outage notifications and system updates, providing advanced billing solutions and technical resolutions for Microsoft employees and global partners.
• Coordinated with Solution Delivery teams to enhance the RXP platform, focusing on streamlining communication and optimizing application performance during maintenance.

• Developed a Modular Automation Framework using UFT 11.5, creating complex scripts to automate functional testing for the Envoy web-based application.
• Performed SQL Database Management, executing queries to fetch and validate data for comprehensive End-to-End (E2E) testing scenarios.
• Analyzed Requirement Specifications and facilitated technical clarifications with PwC and Infosys business teams through detailed query logs.
• Led daily team operations, managing work assignments, knowledge transfers, and peer reviews to ensure automation scripts met framework standards.
• Standardized status reporting, providing daily and weekly quality metrics for multi-site teams to ensure transparency on project health.