CHARLES CORALDE
Software Quality Assurance / User Acceptance / Software Validation
San Diego,CA
Summary
Self-motivated, results-driven software professional with over 15 years diverse experience, seeking full time remote opportunity with a stable, leading-edge and growing organization as a Senior QA/UAT Test Lead. Detail-oriented team player with a strong work ethic, passion for delivering high quality products, and adept at learning new technologies. Proven ability to multitask, prioritize, deliver projects to completion, and a quick learner with excellent interpersonal skills who thrives in dynamic fast-paced agile/scrum environments.
Overview
8
8
years of professional experience
Work History
Sr. IT Technical Analyst / Technical Lead (QA / UAT)
VERIZON CONNECT ~ (Tech Mahindra Americas)
8 2022 - 4 2024
- Led projects for releases that support Customer Relationship Management (Salesforce.com “SaaS” cloud-based CRM), participate in requirements and user story grooming per sprint backlog, triage defect scrum meetings, perform functionality demos, and maintain daily project status reporting for sprint cycle
- Collaborated with cross functional teams (Business Systems Analysts, Business stakeholders, IT resources, PwC, Deloitte, etc.) to understand business and system requirements and thoroughly document functional and E2E flow from Salesforce (SFDC) to SAP/ERP processes such as CPQ/CLM, Order Management, Installation, Activation, Billing, and Revenue for high visibility projects
- Reviewed documented requirements to identify gaps and assess completeness and comprehensiveness taking into account upstream and downstream impacts
- Analyzed and thoroughly understand IT systems landscape and impact of changes being requested to be able to test changes and their impacts to business E2E processes
- Assigned and delegated tasks to offshore VZI resources and communicate any impediments and/or current status for issues requiring higher level of escalation or needing immediate attention
- Maintained test plans, test cases, test data, and test results for a project’s testing lifecycle within a test management tool repository and maintain regression test scenarios as new enhancements are released to various systems
- Performed SIT and UAT testing on Salesforce CRM, middleware, and Enterprise Resource Planning (SAP/ERP) systems, and other functional applications across the entire organization for all divisions worldwide
- Documented and executed test cases that adhere to functional requirements in various test environments and analyze root cause to pinpoint exact steps to reproduce defects/issues to bring about resolutions and closure
- Effectively communicated with business stakeholders and act as a trusted SME of their business system processes and suggested continuous improvement and bring industry best practices and standards to QA/UAT processes.
- Enhanced user satisfaction with IT services through timely issue resolution and proactive communication
- Successfully managed multiple IT projects simultaneously, meeting strict deadlines and budget constraints
Sr. Software Test Engineer
PROMETHEUS LABORATORIES
2017.03 - 2019.06
- Performed risk assessments and create test cases in accordance to specified requirements and specifications
- Validated software Health Level 7 (HL7) ORM / ORU files to ensure compliance with FDA 21 CFR Part 11, 820 and ISO standards
- Executed black box testing, automation with TestComplete for web-based applications, and integration testing with LIMS and lab equipment
- Compiled reports summarizing test results, defects and present findings during UAT to end user clients
- Minimized production issues with detailed pre-release validation of software functionality against business requirements
- Contributed to successful software releases with diligent testing that ensured adherence to requirements specifications
- Enabled seamless integration of new features by thoroughly testing system components for compatibility
- Improved end-user experience by conducting extensive usability testing on web-based applications
Software QA-Validation System Analyst / Compliance
CLINAPPS, INC. (BRACKET GLOBAL)
2015.12 - 2017.02
- Collaborated with product management to determine and document planned scope of software release to satisfy functional requirements, user requirements and in accordance to project plan
- Coordinated with offshore team and participate in GAMP-5 based Risk Assessment to determine scope and level of testing required to provide high level of confidence that system operates as designed
- Developed, reviewed, approved validation test plans, tested protocols for accuracy, tested coverage and usability
- Acted as gate-keeper to confirm completion of pre-qualification activities before formal qualification testing begins (pre-approval of key documents, IQ/OQ/PQ, JTest, Code Review Forms, etc.)
- Performed qualification, ad-hoc and functional testing based on risk mitigation scenarios and/or use of software in ways that are in alignment with actual customer use of system
- Developed and reviewed user acceptance tests (UAT), requirements traceability matrices to ensure adequate test coverage and compiled/reviewed validation summary report to document close-out of software release cycle
- Developed client facing documentation e.g., release notes and assisted with verification of SOP training for employees.
Sr. Business Systems Analyst / Sr. User Acceptance Test Analyst (UAT)
KAISER PERMANENTE
2014.06 - 2015.10
- Collaborated with business to assess, gather and review requirements for new or changes to existing projects
- Developed test plans, test strategies and test scenarios to ensure proper test coverage for scoped requirements
- Created and processed scenario-based EDI 834 XML transactions for end-to-end processing on Kaiser’s proprietary regional membership systems ie: FS, CM, and TMS for assigned regions CA, CO, VA, GA, and HI
- Analyzed, evaluated and executed validation test scenarios in Quality Center to verify and confirm expected results align with business needs and requirements
- Authored validation summary reports to document test results and routed for formal approvals prior to release
- Adhered to established business processes, FDA regulations and guidelines (e.g., HIPAA Compliance)
- Facilitated defect triage meetings with regional exchanges and third-party vendors to discuss software anomalies, test strategies, track project plans, schedules and timelines for assigned regions
- Actively participated in successful migration effort to new third-party vendor (Conexis to Health Plan Services).
Data Analyst & Validation Engineer II
ILLUMINA, INC.
2013.04 - 2014.03
- Developed and tested Installation, Operational and Performance Qualification protocols (IQ/OQ/PQ) and used cases utilizing risk-based approach to align with configurations, functional specifications, and requirements for intended use
- Authored detailed test reports, requirements traceability matrices, deviation reports and validation summary reports
- Facilitated weekly change control board meetings to assess impact and to mitigate risk on submitted change requests prior to implementation
- Developed documentation templates to provide consistency and streamlined process to ensure quicker turnaround for creation of validation deliverables
- Spearheaded testing activities for new change management system, which led to successful production release
- Conducted and assisted with Internal Audits to gather data from cross functional groups to ensure appropriate access to individuals to satisfy quarterly Sarbanes-Oxley (SOX) and compliance with other regulatory bodies.
Design Validation Engineer
HOSPIRA, INC.
2011.11 - 2013.04
- Developed, reviewed, and tested (IQ/OQ/PQ) protocols, use cases and questionnaires for Hospira MedNet Safety Software (HMSS) application in compliance to software requirements and intended user needs
- Authored test plans, lab setup procedures and configured equipment/materials needed prior to test execution
- Participated in software usability/user validation studies and collected user data for inclusion in reports
- Developed and executed functional and regression testing on infusion and medication management clinical software application, various Wi-Fi infusion pumps (Plum A+, Symbiq, LifeCare PCA) and Orion Rhapsody IDE (HL7) messaging interface to medication drug library
- Reviewed and created ISO documentation, adhered to standard operating procedures (SOPs), and work instructions
- Aligned daily workflow activities with established business processes, FDA regulations, quality system regulations and good documentation practices to ensure GxP compliance required to maintain validated state.
- Collaborated with other departments to facilitate successful project completion
- Wrote, reviewed and edited technical document in accordance with template requirements
Education
Bachelor of Science - Computer Science
Chapman University
Orange, CA 2001.05 -
Skills
SharePoint
Education Certifications
- Creative Software Testing Certificate, Software Quality Engineering, San Diego, CA
- Software Quality Assurance & Software Test Training, Mechlin Technologies, San Diego, CA
- Computer & Software Validation Certificate, Institute of Validation Technology (IVT Network), San Diego, CA
Timeline
Sr. Software Test Engineer
PROMETHEUS LABORATORIES
2017.03 - 2019.06
Software QA-Validation System Analyst / Compliance
CLINAPPS, INC. (BRACKET GLOBAL)
2015.12 - 2017.02
Sr. Business Systems Analyst / Sr. User Acceptance Test Analyst (UAT)
KAISER PERMANENTE
2014.06 - 2015.10
Data Analyst & Validation Engineer II
ILLUMINA, INC.
2013.04 - 2014.03
Design Validation Engineer
HOSPIRA, INC.
2011.11 - 2013.04
Bachelor of Science - Computer Science
Chapman University
2001.05 -
Sr. IT Technical Analyst / Technical Lead (QA / UAT)
VERIZON CONNECT ~ (Tech Mahindra Americas)
8 2022 - 4 2024
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