MANUEL HERNANDEZ MILLAN
Results-driven Senior QA & UAT Lead with over 7 years of software testing leadership and 10+ years of technical operations experience. Proven track record in orchestrating end-to-end (E2E), regression, progression, sanity and smoke testing, aligning cross-functional teams (Business, Dev, QA), and enforcing strict regulatory and data privacy compliance (CCPA, CPNI) and access management practices. Expert at identifying defects early and following through the defect lifecycle, streamlining testing lifecycles, and delivering large-scale enterprise system integrations on schedule.
Experienced with software testing and quality assurance methodologies, ensuring product reliability and user satisfaction. Utilizes effective communication and leadership to guide teams in achieving quality standards. Track record of implementing process improvements and fostering culture of continuous improvement.
Quality assurance professional with proven track record of driving software quality and process improvements. Demonstrated success in leading cross-functional teams to deliver high-quality products. Known for adaptability and consistently achieving project goals through collaboration and strategic problem-solving.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
User Acceptance Testing (UAT) Lead & Quality Assurance (QA) Lead
8 Years 8 Months- Regulatory Privacy Leadership: Led UAT operations overseeing federal and state privacy initiatives under the California Consumer Privacy Act (CCPA) across nationwide customer bases. Spearheaded access management validations for 2FA, Passkey, Password retrieval, and biometrics on multiple platforms like desktop and mobile on high-profile projects impacting millions of customers.
- E2E Test Environment Management: Directed comprehensive testing strategies across staging and production environments to maintain high customer trust and zero-defect data handling standards through a combination of manual and automation testing.
- E2E Test Environment Management: Directed testing strategies across staging and production environments to uphold high customer trust and ensure zero-defect data handling through manual and automation testing.
- Large-Scale Data Integration: Spearheaded QA migration for major client acquisition, integrating 11+ application frameworks to support processing of over 8 million customer profiles and devices.
- Policy Compliance Execution: Successfully validated and deployed 20+ legislative rulings and regulatory mandates, empowering consumers to execute Data Download, Correction, and Deletion requests seamlessly.
- Agile Communication & Leadership: Facilitated daily stand-ups with SMEs, developers, and product owners to communicate testing metrics, resolve blockers, and streamline customer experience workflows and expectations.
- Training & Knowledge Transfer: Developed onboarding modules and recorded training sessions to educate end-users and Quality Engineers on new feature rollouts and E2E system updates.
Warehouse Coordinator
3 Years- Coordinated fulfillment and logistical distribution of medical devices and supplies, ensuring timely delivery to meet critical healthcare needs.
- Managed precision fulfillment and logistical distribution of medical devices and supplies with strict delivery timelines.
- Developed team culture focused on collaboration and accountability, enhancing daily fulfillment throughput and improving workflow efficiency.
- Coordinated warehouse operations
Survey Specialist
1 Year- Created precise digital blueprints for commercial site updates and renovations, enhancing project clarity and execution using CAD-enabled handheld technologies.
- Performed site inventory audits and deficiency/surplus analyses to inform budget allocation decisions for project stakeholders.
- Designed and implemented survey methodologies to gather actionable insights for clients.
- Analyzed data trends and provided strategic recommendations to enhance project outcomes.
- Collaborated with cross-functional teams to ensure alignment on survey objectives and deliverables.
Medical Device Manufacturing Machine Operator
2 Years- Complied strictly with FDA manufacturing regulations for Class I, II, and III medical devices.
- Ensured compliance with FDA manufacturing regulations for Class I, II, and III medical devices, contributing to patient safety and product reliability.
- Performed quality control inspections using CMM, optical overlays, micrometers, calipers, and go/no-go plug gauges to maintain high standards of precision and accuracy.
Education
Bachelor of Science - Information Technology
- Dean's List (4 consecutive years)
- Specialization: Database Management & Application Architecture
- GPA: 3.93 / 4.00