Tahjib Hossain
Orlando,FL
Summary
QA Lead/UAT Lead/Project Coordinator/Salesforce Certified Admin.Talented professional considered knowledgeable leader and dedicated problem solver. Brings 8+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Brings 8+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Experienced with Defect Tracking and Management System and Quality Assurance. Experienced with Software Development Life Cycle (SDLC), which includes Design, Development, Testing, Implementation, and Maintenance.
Excellent experience in managing the whole testing process using Mercury Interactive Test Management Tool Test Director & Quality Center. Experienced in Manual and limited Automated Testing including Functional Testing, Smoke Testing, UAT, End-End testing, Regression Testing. Experienced as a Quality Assurance Analyst in preparing Test Plans, Test Scripts and Test Cases for Manual testing for Web Applications,
Experienced With SDLC and STLC ,Agile,Scrum and proficient in writing Test Scenarios, Test Cases-Functional and Integration test cases.
Employ analytical skills in writing extensive end-to-end integration test cases in front-end testing more than 10 applications, along with business process test cases for UAT.
Experienced with Smoke, Functional, Regression, System and User Acceptance Testing. Experience with Defect Regression Testing in QA, UAT & Prod Environment. Experienced in Front End Workday Manual Unit/ Functional testing.
Experienced in Front End (IBM) Maximo Manual testing, SIT testing, Regression testing, E2E testing.
Experienced in Front End (Oracle) Customer Care & Billing Manual testing, SIT testing, Regression testing, E2E Testing, smoke testing, QA, UAT and Prod testing. Experienced in Front End Salesforce,CRM, Sales cloud, CPQ, Manual testing, SIT testing, Regression testing, Business process testing, E2E testing.
Worked as primary liaison with Business, QA team, Development teams and Vendors for major releases, recreation of customer issues, subsequent fix and patch testing and successful release of products. Experienced in Complex environment and ability to write complex test cases with less requirement. Experienced in designing, developing, and maintaining integration Tests in HP ALM/Quality Center. Proficient in Querying and testing RDBMS such as Oracle, SQL server using SQL, PL/SQL for data integrity. Quick Test Professional (UFT) Automation ~ Leadership and Cross-functional Collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
User Acceptance Testing Lead
Trane Technologies
Charlotte, NC
12.2021 - 01.2023
- Developed effective testing plans, business scenarios, scripts, processes, tools and reporting that encompassed both quality and assurance of the-solution with full traceability back to requirements/user stories
- Worked closely with t Program Manager, worked with various projects and vendor's Project Managers to manage defect triage and severity rating assessment meetings which include relevant subject matter experts (SMEs)
- Logged and managed defects and incidents identified throughout project test phases
- Established strong stakeholder relationships across program and project teams, with business stakeholders, supplier and with external subject matter experts
- Worked closely with Program's Test Manager and Release Coordinator to align software release composition and ensured sufficient environments are available and with other test leads to incorporate testing activities and interdependencies
- Led and coordinated User Acceptance Testing (UAT) performed by business external stakeholders.
User Acceptance Testing Lead/Project Coordinator
WELLS FARGO
Charlotte, NC
09.2020 - 12.2021
- Conceptualized and implemented UAT test scripts and journey maps, as well as UAT test strategy, plans, processes, and procedures
- Provided hands-on training to new UAT testers and customer support representatives in conducting UAT testing
- Evaluated test results to ensure correct classification of UAT findings, such as defect, working as designed, and enhancement request
- Defined test cases using quality data to validate end-to-end business processes
- Conducted regression testing involving various business processes including – end to end integration testing
- Created, prepared, and delivered test plans, test strategies, ambiguity reviews and test sign offs while adhering to corporate test standards
- Authored complex test scenarios, test cases and test scripts
- Performed complex test data conditioning, regression testing and testing validation
- Recorded defects in ALM to facilitate complex testing activities
- Logged, tracked, and verified resolution of software and specifications defects
- Wrote extensive UAT test cases with little to minimum requirements
- Established formal UAT processes and ensured adherence of team to industry-accepted best practices
- Accomplishments As Project Coordinator:
- Participated in project design meetings and proposed improvements where necessary
- Evaluated potential problems and technical hitches and developed solutions, resulted in 90% boost in project delivery
- Planned and managed team goals, project schedules and new information
- Supervised projects and coordinated with team members to keep workflow on track
- Managed project-related paperwork by ensuring all necessary materials is current, properly filed and stored
- Directed project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails
- Communicated with clients to identify and define project requirements, scope and objectives
- Ensured smooth project deliveries
- Accomplishments as UAT Lead:
- Developed effective testing plans, business scenarios, scripts, processes, tools and reporting that encompassed both quality and assurance of solution with full traceability back to requirements/user stories
- Worked closely with Program Test Manager, worked with various projects and vendor's Project Managers to manage defect triage and severity rating assessment meetings which include relevant subject matter experts (SMEs)
- Logged and managed defects and incidents identified throughout project test phases
- Established strong stakeholder relationships across program and project teams, with business stakeholders, supplier and with external subject matter experts
- Worked closely with Program's Test Manager and Release Coordinator to align software release composition and ensured sufficient environments are available and with other test leads to incorporate testing activities and interdependencies
- Led and coordinated User Acceptance Testing (UAT) performed by business external stakeholders.
Quality Assurance Lead
SOUTH JERSEY INDUSTRIES
11.2018 - 04.2020
- Capitalized on industry expertise in accomplishing following initiatives: - SalesForce functional testing, End to End testing and User Acceptance testing; - Workday functional testing using UFT; - Functional testing and end-to-end testing in Oracle utilities (CCB) customer care and billing application and integrated with multiple applications; - Maximo Functional testing and End to End testing - IVR, customer portal functional testing, and end-to-end testing
- Worked in Agile and Waterfall methodology for various applications
- Wrote extensive test cases with little to zero requirement, and detailed plan through analysis of various documents and use cases
- Managed project lifecycle in coordination with business analysts, programmers, and business users
- Created and implemented application test cases and entrance and exit criteria based on standards for documentation, as well as requirements tractability and test matrixes
- Ensured proper documentation and review of system integration test results with business analyst
- Drafted complete instructions based on newly created structure in JIRA for testers
- Displayed proficiency in utilizing HP ALM for following initiatives: - Mapping of system requirements with test cases, while ensuring tractability; - Manual testing of web-based and client-server enterprise applications; - Preparation of different type of graphs, analysis of results, and generation and publishing of reports; and - Scheduling of script execution and reporting of defects
- Performed analysis and reporting to provide meaningful reports with necessary data to senior management
- Planned and communicated QA across legacy applications as well as testing applications that were in development process
- Set and developed QA processes to enforce industry-accepted best practices in team
- Demonstrated in-depth understanding of product quality sensitivity to design and process specifications
- Accomplishments as QA Lead:
- Distributed tasks between team members and achieved more efficiency of manual testing, resulted in 80% increase in efficiency
- Managed team of QA Testers (11 testers); provided managerial and technical leadership of team
- Planned and led all testing initiatives to ensure software releases meet or exceed requirements
- Collaborated with other software engineering project leaders, including development leads, quality engineering leads and information development leads
- Transferred project knowledge and testing experience to new vendor
- Organized number of meetings and training sessions onsite
- Mentored group of leads and testers.
Quality Assurance Analyst
CAREFIRST
04.2017 - 11.2018
- Facilitated analysis of various documents and use cases to prepare detailed test plan
- Collaborated with business analysts, programmers and business users throughout project life cycle
- Created and implemented test cases, entrance and exit criteria for application being tested in compliance with set forth standards
- Maintained proactive involvement in automation scripts development, debugging, reviews, batch scripts execution, results analysis, and defects reporting
- Created and maintained requirements traceability and test matrixes, while ensuring documentation and review of system integration test results with business analysts
- Conducted smoke, functional, regression, system, and user acceptance testing
- Employed analytical skills in writing complete instructions based on newly created structure in JIRA for testers
- Took charge of mapping system requirements with test cases and ensured tractability of test cases back to business requirements using HP ALM
- Executed manual testing of web-based and client-server enterprise applications and utilized HP ALM for test management
- Prepared various types of graphs, analyzed results, and created and published reports in HP ALM
- Organized schedule of script execution, published results, and reported defects as required in HP ALM
- Participated in back-end testing of SQL database and verified correctness of data
- Took part in UAT testing, along with business testers
- Provided pertinent data to senior management through analysis and reporting, as well as meaningful reports
- Setup formal QA processes and ensured adherence of team to industry-accepted best practices
- Obtained in-depth understanding of product quality sensitivity to design and process specifications.
Quality Assurance Engineer
TROPICANA
06.2014 - 03.2017
- Made use of testing tools to create and execute test project, suite, and scenarios for automation
- Obtained understanding of requirements to produce solutions and validate testing
- Carried out regression testing of complex internet web applications, which were viewed by millions of external users on monthly basis
- Gathered regression test matrix to identify key findings and provide recommendations
- Served as owner of test case and data design, while implementing client coordination activities
- Contributed to functional automated testing and software development; as well as test plan and case preparation, defect tracking and reporting, and results analysis and documentation in HP ALM
- Worked closely with developers and business users to communicate defects, while taking part in replicating bugs
- Utilized UFT to determine test cases for automation and write scripts for data-driven testing
- Ensured compliance with function and sub- procedures to support UFT scripts
- Fulfilled various tasks, such as writing SQL queries to test database and validate data integrity; executing test cases for XML through Soap UI Tool; and resolving defect-related issues with UAT Team
- Planned and organized daily conference/status meetings with team to discuss reports, while scheduling and coordinating their daily activities.
Education
Bachelor - Bachelor of Commerce
National University
Gazipur05.2005
Skills
- Site acceptance testing
- Defined testing and acceptance strategies and determined quality assurance benchmarks
- Salesforce lightening
- Universal Acceptance Testing
- User Acceptance Test (UAT) Scripting
- Multivariate testing knowledge
- Expertise on Application Testing
- Project Delivery Success - 100%
- Salesforce - 90%
- Banking - 80%
- Gaming - 60%
- Oracle CC&B - 40%
- Maximo - 30%
- Workday - 20%
- Healthcare - 20%
- Tools
- Testing Tools: HP UFT, HP QTP, HP ALM, HP Quality Center, JIRA, and SoapUI
- Languages: C#, C/C, Java, and VB Script
- Java Script Scripting Language: VB Script
- HTML Database: SQL Server and MS Access
- Oracle Bug Reporting Tools: HP ALM and HP Quality Center
- JIRA Requirement Gathering Tools: Rational Requisite Pro
- MS Visio Operating Systems: Windows
- Linux/ UNIX Other Tools: MS Office Tools and MS Visio
- Areas Of Expertise
- Vendor Communication
- Functional Testing
- User Acceptance Testing (UAT)
Certification
- 36-Hour PMP Certification
- Salesforce Certified Admin
Timeline
User Acceptance Testing Lead
Trane Technologies
12.2021 - 01.2023
User Acceptance Testing Lead/Project Coordinator
WELLS FARGO
09.2020 - 12.2021
Quality Assurance Lead
SOUTH JERSEY INDUSTRIES
11.2018 - 04.2020
Quality Assurance Analyst
CAREFIRST
04.2017 - 11.2018
Quality Assurance Engineer
TROPICANA
06.2014 - 03.2017
Bachelor - Bachelor of Commerce
National University